Gastnutzer
30. August 2023
The lady who owns the hotel and the gentleman in the reception deceived me. When I came to the hotel, I saw that the room was 40 cm wide, that is, very narrow stairs, as it was not shown in the pictures, and the bed on the upper floor was separated by the bathroom and toilet on the lower floor. Because I have vertigo, it is very risky for me to wake up at night and go down the stairs and go to the toilet. so i asked them to change my room.They took 30 EUR from my card registered in bookincom before I left. they said no other room, cancel 30 eur will pay back. but they did not refund. When I wrote they said they will not do it.
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