Marissa P
15. November 2022
ANTS, ANTS, ANTS!!! Beware! This hotel is nothing like it was! We stayed last month and noticed how rundown it had gotten, but had no idea that our room would be infested with ANTS!! We have video and photos - floor, dresser, desk, luggage, even on the bed. The hotel manager was not available but the front desk worker showed no surprise or caring. The bar manager said someone would get back to us. We received a call and were told we'd get an email. That email stated we'd hear back the next day, that was over 1 month ago. Since then we filed a Paypal dispute for our room charges. Paypal advised us that Park Hospitality agreed to pay the amount. Paypal gave them 15 days but it was never paid. We tried to file a BBB (Better Business Bureau) dispute but were told that this hotel must have closed down, as the BBB has received returned mail stating they are no longer in business. (We will post a review on the BBB site today as well). We understand that a hotel chain has stepped in, but the Park Hospitality staff and website are 100% still open and active. They are not closed. Management is uncaring and trust us, if you need even towels, a trash bag, a light changed that flickered, ant spray, toilet paper, a working shower drain, good luck! They do not treat their veterans right. Shame on you Park Hospitality management. Where's our refund? Next step, to contact the prospective, soon to be new owner chain, DoubleTree corporate.
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