Hillcrest Motel

We cancelled our booking

Do not stay here Very dirty, just gross

I booked the room 8 days in advance. 12hrs before check-in, the Manager messaged via ******* and told me that the room I paid for (queen with 1 double) was no longer available. They said only room available was now 2 double with kitchenette and it was going to cost me extra. They then said "if you do not want, you can cancel". No other rooms were available in Manning, so I was forced to accept the changes. Why, if I booked the room so far in advance was it suddenly given away and I was upcharged?! I didnt need a kitchenette, i needed a queen and a double for our family. Unacceptable. Inside the room smelled horribly of cigarettes, the carpet was square "tile" carpet chunks placed together and loose to move around. The mattresses had literal springs sticking out. The beige bedsheets were stained and honestly im not sure if they had once been white and were not aged to the point of being beige in color. The bathroom door had been replaced at some point, as the replacement door was now 3 inches too short for the doorframe. The kitchenette i was upcharged for did not work! No toiletries, soaps, shampoos or lotion provided. There was no drain cover in the shower and you could look inside to see all of the collected goopy hair clumps. The toilet slow drained when flushed, which made you paranoid to put toilet paper inside. There was a long coiled sticky bug tape dangly from the ceiling at head height that had over 100 flies stuck to it and there were still flies buzzing around!

When I got the the property I was told they did not have my reservation and no rooms available, in fact there were no rooms anywhere in town. I had to drive an hour to Peace River to find a room for the night. Thankfully I chose pay at the motel, so there better not be a charge to my Visa!

doors did not shut properly. snow piled in front of access

Apparently this motel did not receive a booking email from *******, even though ******* sent me a confirmation email. So, we arrived after being forced to evacuate from our city due to wildfire and then driving 12 hrs, only to find our room sold. We have a 14-month-old daughter! We then had to drive another 2.5 hours in darkness to find another hotel. We would not have taken that route were it not for ******* confirming our booking. I will never use this website again and will advise everyone I know to do the same.