The Inn on Maritime Bay, Ascend Hotel Collection

It was clean and convenient. The kids enjoyed the pool. The only thing I thought was odd is the towels and bedding all felt damp to me. The room wasn’t humid. There wasn’t a damp musty smell… I can’t explain it, maybe it’s just the way the fabric feels. It wouldn’t keep me from staying again.

Nice place Great location. Could walk to a lot of places, including the lighthouse. The breakfast was pretty basic. It included yogurt, bagels, granola bars and cereal. The bed was super comfy. I have issues sleeping at most hotels but not this one. Would definitely stay again.

Jory was awesome get checked a nice girl. Everything was fantastic. Very helpful and doing the wine bar was fun. That is just down the street. Great location will be back.

A lovely place to stay in the summer The staff was very helpful, the pool was lovely, and the beds were quite comfortable. The room's heating system filled the space with smoke and a burning smell. It would be good to make upgrading this system a top priority.

Very noisy experience. Our room was over the pool area close to the lobby. First, we had pool noise until 9:30pm, then the room next to us decided to have a family gathering on the balcony. Worst was the three young couples that were partying in the lobby until 5:00 am in the morning. I called the front desk twice to get them to shut up, but that didn’t work. I’m wondering if they even had rooms there.

Beginning nearly a week before our reservation I inquired through ******* for a one day change due to my wife's surgery date being moved up. No response. I then inquired about a credit for a later date. Still no response. I watched the reservation page and there were always rooms available. After the actual reservation date ******* let me know that the Inn declined my request and I will be charged full rate for the room I didn't use. I've never had a hotel deny a date change before. When we do make it back to Manitowoc we won't be considering the Inn again. I'm not as disappointed in the refusal to reschedule as I am the refusal to communicate. Poor customer service.