Coconuts Beach Club Resort and Spa

It was a pleasure to call in to Coconuts for lunch last week and to see how great everything was looking since our last stay in 2023, including the rebuilding of one of the overwater fales (Sieni). We've stayed at Coconuts six times since 2013 because we love everything about this resort. We'll be back in 2026... can't wait!

I stayed 3 nights in an overwater bungalow. Coconuts Beach Club & Resort is a beautiful property but they do some strange things. For example, breakfast is included but there are a bunch of rules associated with it (see picture of breakfast rules attached)… it’s not a mistake that ‘OR’ is in all caps when they say you can have coffee OR tea, god forbid you want both. Even a budget motel wouldn’t do that… and this may be the most expensive hotel in Samoa. Another example of strange things… When I checked in, the toilet in my bungalow was broken. I headed out for a few hours and returned to find that all my items had been moved without my consent to another bungalow. Ok no big deal, but every overwater bungalow was available during my stay (it was slow season), and they moved me into the worst bungalow… the only one that doesn’t face the ocean. C’mon guys.

Our advice? Don’t stay here until others here post that desperately needed fixes have been made! Why? A beautiful location terribly let down by the stingy, miserable services delivered by unmotivated staff. Every day starts with a reminder. The continental breakfast is terrible. Attached photo is the nasty form in the room on arrival that warns what is to come. It’s like Oliver Twist. “Please sir, I want some more.” when the pathetically small serving of fruit is dispensed onto your plate. No self-service, no breakfast bar. The second daily reminder is to re-enter the WiFi password into iPhone/iPad. Only 1 GB for the duration of our stay. Ours ran out. The surly receptionist refused to provide a new password. On my objection (“We’re paying a huge amount for the overwater fale!”) she phoned the manager. “Nope” was the reply. Pay more if you want WiFi. As far as possible we walked 300 meters to the neighbouring Sinelei Reef Resort. Over there are enthusiastic happy staff. Free, no password, guest WiFi. Much cheaper and better presented food and beverage. Stay there!

What can I say? I wish I never had to leave. We booked the over-the-water Fale, “Tavita”. It was worth every penny! After booking I read some less than positive reviews about the resort and all I have to say is they are incorrect. There was absolutely NOTHING we didn’t love about our 4 day stay. The welcome, the friendliness of every single person you encounter - the front desk, the restaurant, the bar, the housekeeping and the Spa. Brian the owner is visible and interesting to talk to. We loved the sunrise and sunset! The pool and swim up bar was refreshing and fun. The use of snorkel and other water gear was convenient. Our room was one of my favorite stays ever - private, comfortable and just fantastic. We thought the food and drinks were priced appropriately and everything was fresh and delicious. I also had a massage at the spa and am so glad I did not skip this. The spa is beautiful and shouldn’t be missed. The Saturday night Fire Dancer performance was also exceptional and you can feel the pride the local people have in their culture.

Me and my partner had stayed in the bungalows room at coconuts resort, which was extremely pricey, but had the most beautiful views for both day & night. We got to experience the most beautiful sunsets and sunrises from our bed, as well as seeing the full moon during the night as well. The bungalows were a little walk from the restaurant, so If youre thinking of wearing your best shoes/ heels to dinner, don't. It's quite a trek from the room through the sand, even a walk from the smaller rooms go through the sand, a walk from the villa to restaurant/ front desk provides a paved path tho. Not complaining, i quite liked the scenic walk :)) The food was also quite pricey especially the dinner menu. Our dinner honestly just tasted cheap/ defrosted almost. We had quite a variety of dinner options from the steak, to the snails, chicken and seafood and it just didn't really stand out for me, but the deserts were delicious. Lunch was pretty decent, & the paniolo breakfast was delicious. The performances were honestly the most in tune with the Samoan culture that I've ever seen. No speakers, no pre recorded voices, no microphones. Just song and dance through voice and movement. It was beautiful, as well as the siva afi. I've seen many performances at many resorts in samoa and theyre all somewhat westernised, but coconuts resort had portrayed the Samoan culture, in their own beautiful way. Speaking both in Samoan and English tongue, & including all guests to take part in the performance that night. We didn't really take part in the activities available other than snorkeling, but there was plenty there presented to us to choose from, from tours, to boat rides, kayaks, swimming with turtles etc. We mostly just enjoyed the view and warm sun most days. In conclusion, I'd most definitely recommend the bungalows to couples, the resort and views was absolutely stunning. It is on the pricey side but was most def worth it. Room comes with aircon, spacious fridge, tea and coffee station, very spacious bathroom sink area, beautiful deck outside with chairs and table, and more. Thank you coconuts resort for having us, will most def come again !

Very Disappointed!! The service was incomprehensible. We arranged in advance of our dietary requirements but every single day we had to remind the staff in the restaurant. The menu selection was simple but extremely over priced. You were told what you couldn’t have, rather than what was available. E.g. No Lobster No Tuna No Strawberries We had to wait up to 20 minutes for our meal. E.g Poached eggs on toast. We received poached eggs on bread! (Not toasted). We had to ask for cutlery. They were so miserly with their fruit portions in the continental breakfast, it was a joke. For goodness sake they grow coconuts and paw paw on the side of the road, yet we got a slither. We had to ask for tea, coffee, sugar, milk for our room. Every single day! The towels were threadbare. The room floor was dirty. The resort was in disrepair, old and shabby. I will be telling our travel agent of our experience. A couple of the staff were good but most of them were not very friendly and miserable. We felt we were a burden to them. We tried to stay positive about our experience but each day brought a new disappointment. The only highlight was swimming with turtles. I feel vindicated in my comments after reading previous comments.