Mandurah Coastal Holiday Park

Terrible communication from staff, we called to let them know we would be checking in out of hours and followed their protocols. We were never sent any codes or OOH contact numbers. I had to interrupt another guest to get a contact number. When I called, I was provided with the wrong code twice, whilst someone condescendingly told me I was putting in the code wrong over the phone. No apologies were given for lack of communication. No WiFi details were given. TV wouldn't work without WiFi, so no point in having it. Pictures taken are using a fish eye lens, so we were disappointed by room size, at least everything was clean. Curtain is not big enough, so people can see in at an angle if they wanted... Even on check out, nobody at reception ~09:30 (hours 9-6) so we called again, and were rudely told to use the key drop box, even though it's labelled as out of hours key drop. Spent the last month using various Holiday/Campervan Parks, and this was by far the worst check-in experience.

Clean, neat and tidy and honestly the booking doesn't do it justice to how good it is in person

Small motel room but good shower and very comfy bed. Worked well for a one night stay on a road trip!

Worst experience ever had no towels in room after check in , check in also wasent until 2pm and after travelling 3 hours with a 2 and half old newborn he was due for feeding soon the staff was overall rude and no help with anything , not just that they had known I had a newborn and when asked for and extra towel for him they told me I’ve got too many people in my room when it was stated it was for and infant and still that did not change the outcome even then knowing it was free of charge for and infant but then came up with the excuse you only get 2 towels supplied for your stay in total of 7 days fir 2 people which is also really unhygienic considering the place was riddled with mold and they would of known that