Stock Exchange Hotel, Manchester, Autograph Collection

The staff without exception were wonderful, can not fault them.  The building is beautiful and nicely renovated.  Restaurant is gorgeous, not your average room.  The bar downstairs is excellent, service, cocktails and pianist.   Few minor niggles , but at this price there shouldn’t be,  Loo nr reception could do with dirty mastic replacing. Bathrobes should not have stains on them or be kept uncovered under a sink next to the toilet.  Lounge chair arms need a clean.  Minor but at 400+ a night it matters.  Shame no outside Christmas decoration   The staff are what makes this hotel.  ,

This was a beautiful hotel with excellent service. Nothing was too much trouble. The room was lovely. The concierge was brilliant. Unfortunately ive forgotten his name but he was so interesting and full of knowledge. I think he originally used to work in London but he completely made our stay. We would definately go again but stay longer next time.

Everything was great, one let off was the hotel did not respond to my special requests. Not even an acknowledgement. What a let down.

It is comfortable and service is good

the best hotel in Manchester. My family and relatives enjoyed the whole couple day's in Manchester with fency gentle staying at this hotel. starting from the flower door welcome champagne and exclusive reception. the location is the most convenient city center. walk distance to all interest places and shopping mall. the decorations are pretty new and modern luxury style. rooms are clean big and warm as home. Especially gratitude to Miss Kathyryn Chan who helps my teenage son with great efforts on the delivery coordination of football shoes. it deeply impressed the young generation as a good example of manner and conduct.

Wonderful stay. Beautifully restored building into a luxury hotel. Great location and service.

Lovely hotel in the heart of Manchester. main sights and shopping all within a short walking distance. Greeted with a glass of extremely good champagne on arrival and the service was excellent. Though it might be classed as expensive, the service and the location means that this hotel will be our first choice on our return to Manchester.

Well rounded hotel

這是一則來自台灣的評論： 結束愛丁堡的旅程後，我們抵達曼徹斯特並選擇入住這間飯店，但整體入住體驗卻令人相當失望。櫃檯接待我們的是一位戴眼鏡的亞洲裔男性員工，他的表現讓人難以接受——態度輕浮且極不專業，與客人交談時不正眼看人，既不主動問候，也沒有任何基本介紹，整個過程敷衍了事，缺乏最基本的禮貌與尊重。這是我們為期兩個月的歐洲旅程中，第一次遇到如此糟糕的前台服務，實在令人錯愕，也令人失望。 在入住之前，飯店曾多次寄送電子郵件，邀請我付費升級房型或加購晚餐；然而實際抵達後，我詢問是否能改為使用隔日的下午茶，卻被直接拒絕，整體感受與先前信件中營造的「彈性與貼心」完全不符。 這間飯店給人的印象可說是一言難盡。除了地點優越，位於市中心鬧區正中央之外，其餘體驗實在配不上它的價格。服務品質明顯跟不上定位，而浴室內的盥洗用品因為是凝膠狀，在寒冷天氣下全部結塊，每次使用都得花費不少時間與力氣，連最基本的舒適度都大打折扣。 綜合來看，這是一間「地點尚可，但服務嚴重拖後腿」的飯店，讓人難以推薦。