New Union

I stayed here with my friend this week as a last minute visit to Manchester. Honestly for the price we paid for two nights stay room only, it was very good. The room was clean, the bedding very clean and comfortable and the bathroom very clean also. Basic but clean and fresh. In a great location at the end of canal street. The staff were lovely, and nothing was too much. Bit of noise from the bar downstairs one night but didn’t bother us. Very good.

This is the worst hotel I've ever stayed at it was basic and clean but my god I may has well dragged my mattress down 2 flights of stairs and slept on the dance floor it was so noisy till 9am and then check out at 11am and not a minute of sleep 😳😞🥱😩

It’s a low cost room. It’s on canal street. I’ve stayed before, which was pleasant. This was not so good. Was given room 9. Positives: Clean room Amazing powerful shower The issues: The biggest issue was access to the building when the pub downstairs is closed. I was given the wrong front door key, which was changed. When I attempted to use the key, it did not work. I was effectively locked out. There was no on site staff after 8pm. I was lucky a resident came in and saw I’d been knocking with no answer, otherwise I would have been locked out. I complained the next day and was told the key mechanism needs to be lifted when you put the key into the lock. It does not alter the fact I could not come and go to access the hotel as I’d have liked and had to not go out to join my friends later. Hotel access is fundamental. There is also a £20 cash deposit for the room key I was not made aware of. There is a socket at the end of the bed, but not ideal if you want to charge your phone and use it at the same time. The view was a brick wall. The bathroom had small damage to the floor. Room 9 and the key issue did not make for an enjoyable stay. That said, it’s cheap, clean and in a prime location, but there are better hotels out there that don’t have access issues and do have better layout / facilities. My complaint falling on deaf ears didn’t help.

The room was absolutely freezing, the heating was on, but as low as you can have it. Had to pay a deposit for the keys, £20. . I didn’t have that on me so they suggested I leave one of my bank cards, I didn’t mind doing that but as I was at a meeting at work I was up early. I went to find a member of staff to hand back the keys and retrieve my card and was met by the cleaner to say no one will be here until past 8am. There was no way to get my card back if I’d have paid the £20 instead I’d have not travelled 27 miles to reclaim either. Nothing in the terms to say a deposit is required either. . I’m still suffering from frost bite now. NEVER again. I’ve now to cancel my card and get a replacement.

Absolute a no moral hotel, my friend went to pick a customer up from the hotel in his taxi and got a fine, are you for real..your customer paid for the hotel and wanted a taxi to the airport and you call bailiffs to his house for not paying the fine. What a shameful act this is daylight robbery says a lot about your hotel. No wonder nobody stays there I'm afraid Stay well away as if they can do that what other things are they capable of.

I feel that this is advertised as a hotel, while it’s just a horrible party hostel. Even youth hostel are more quiet than that. Rooms are right above the club, no way you’ll be sleeping if you’re not passed out drunk. Bathrooms are dirty. Just horrible.