Premier Inn Manchester City (Portland St)

Good location, clean room, good customer service would stay again

房間整潔，早餐美味，性價比高；唯一的缺點是每天沒有職員自動清潔房間和換毛巾，需特別向前台要求才有此服務。

位置好，衞生乾淨。早餐9.9鎊還算不錯

I had stayed at this hotel on a previous occasion and everything was fine. However, on this occasion the experience was terrible. Why? On entering the room, there was an unpleasant smell which was quickly traced to the bathroom where the shower curtain stank. I went to reception to complain and I was offered a different room which I accepted. On entering this second room it too had a foul smell which was traced to the shower curtain: it stank and the odour was exactly the same. I returned to reception to complain, The duty manager said that the company had changed the sanitising agent and that other customers had also complained about the smell. It was a smell that I had previously encountered at a different Premier Inn hotel and so I knew that it wasn't the sanitising agent. I asked the duty manager how the shower curtains were laundered and he said they were washed at 90C. This would have removed any odour, so clearly, my experience showed that the two rooms had shower curtains that hadn't been frequently washed, thereby demonstrating that this particular Premier Inn operated with poor house-keeping and that this wasn't being monitored. I asked the duty manager if he would like to come to my room to smell the curtain, which he did, and said that the smell was of the sanitising agent. However, I felt obliged to stay. After a short walk, I returned to my room and felt that I would have to remove the shower curtain and leave it outside the room, and so I returned to reception to present this idea. At this moment, the duty manager brought out a freshly-laundered shower curtain which was still damp. I smelt it and it was super-clean, and so he removed the offending curtain and hung the clean one. Hey Presto! problem resolved!

Stayed for one night as I was going to the theatre. Great location, just round the corner from the theatre and 2 minutes from the coach station. Got a great deal for £67 which was for 2 course evening meal with a drink, unlimited breakfast and the room. Room was very comfortable and warm.The bed was so comfortable. Tea and coffee provided. Staff were very friendly and helpful. I will stay here again when on my next trip.

The staff (All I meet anyway on a 6 night stay) were lovely and helpful, in my opinion the meal deal (breakfast and dinner for 26.99 per person) is great value, however I feel the stand alone pricing is slightly off, I would value the breakfast at around £10 but I would value the 2 course dinner at over £19.99, I tried a few of the selections and was happy with every plate. There were some minor issues, they ran out of coffee for the rooms one day, they had no steaks or fish available for Dinner on another day and while they agreed to print my boarding pass, there was something wrong with their printer so I had to go to the Bishops Gate branch to collect it and actually they two ladies I meet there on reception were also wonderful. I had stayed in that hotel before (over the Christmas Break 2023) and nothing much had changed, wonderful staff and service and to be fair based on this trip I would stay again