Seringal Hotel

It can be a good experience here... with some luck. Stayed here twice and the experience was miles apart, even though I ordered the same kind of room -a triple with a window. Yes, not all rooms have windows. The first time, they gave me room 106, and it was pretty awful. Very run down. A/C blows over the bed, which is what I wanted to avoid by ordering a nicer room. Fortunately, with some manual rigging of the A/C unit, that problem was solved. Mattress was serviceable. But the main issue was the water. The shower ran at a trickle, and never hot. I need to get out of there by 7:00 for an Amazon tour, and their ad hoc fix was to let me use the shower the workers use. You can imagine the state that shower was in. Not ideal at all. Oh, and 7:00 is when breakfast starts. After being used to 6:00 start times in Brazil, I was disappointed I would not have breakfast. Fortuntely that worked out -my driver was late, and some things were already getting put out by 6:50. I will say, for the price of rooms here, it's a good breakfast, though heavy on carbs. All said and done, the manager was very apologetic about the hot water situation, and offered me free lunch or dinner. Lunch/dinner also seems to be a buffet, with middle class Brazilians always holding parties there, it seems. That said, I declined, asking instead for a late checkout the next time I stayed (after my tour), for 1:30 pm. That was done, and they gave me a much better room -202. This one is borderline classy, with a faded elegance, 3 large windows, and most importantly working HOT WATER! Too bad the safe didn't work. Nor did the second safe they brought up. It's OK, nothing was stolen, but these are things that a hotel with its act together should be able to manage. Oh... and about that 1:30 PM late checkout... I did get it, but not before I was awoken at 1:30 in the middle of the NIGHT, by a member of the staff who mistakenly thought I asked to check out at 1:30 in the morning!! See, this is what I mean about "good luck." It can be a nice place if they run a tighter ship.

O hotel é muito bem localizado, próximo a atrações turísticas, agências de viagens, restaurantes e bares. O quarto é grande, limpo e confortável. A única ressalva é em relação ao café da manhã: ele conta com uma grande variedade de opções, porém nada muito gostoso.

Nouvelle formule buffet à volonté italien les vendredi et samedi de 11h00 à 14h30. Lasagnes, pâtes, spaghettis, raviolis, pizzas, salade... Avec différentes sauces et accompagnements. Très bien situé cet hôtel est à deux pas du théâtre, reçoit les clients autres que ceux de l établissement pour ce buffet. Prix très raisonnable de 30 reais. Accueil chaleureux, desserts en sus, bière pression disponible.

Tudo muito bom, e organizado. Quarto maravilhoso, café da manhã delicioso e toda equipe muito prestativa e atenciosa. Único "problema" que tive, foi em relação ao wi-fi no quarto, o sinal era bem fraco, o sinal não chegava muito forte e consequentemente ficava caindo toda hora

Reservamos o hotel com antecedência e confirmamos a reserva na véspera. Para nossa surpresa, ao chegar no hotel de madrugada, nos informaram que o hotel estava lotado e que não poderiam nos receber. Simples assim . Ridículo um hotel fazer isso. Nos realocaram em um hotel na mesma rua, às 2:00 da madrugada a gente com as malas andando pela rua para ir até o outro hotel. O hotel não tinha o padrão do Seringal, que foi o que previamente escolhemos. Foram ótimos em nós receber, porém a estrutura dele é bem precária. O atendente do Seringal disse que não tinha nada que poderiam fazer , mesmo ele com a nossa reserva na mão, com a confirmação feita via whats . O gerente mandou um recado para irmos lá no outro dia durante o horário comercial para conversarmos … mais um absurdo , se a gente quiser uma explicação a gente precisa perder tempo de viagem/passeio pq o gerente não se deu o trabalho de ficar no hotel para explicar. Estou decepcionada.