gracegonyi1
17. Dezember 2024
Been meaning to come here for ages, finally made it and it was worth it for the spa. The spa water was lovely, really warm and when you go to the outdoor area it's even steamier and even more gorgeous, especially in the evenings. All the the spa areas like pool, sauna, etc., scrub up well, however the hotel needs a little tlc in the rooms and communal areas. We were on the 1st floor and had to put up with some noisy guests above, made worse by really creeky floor boards. I asked to move the next day and was kindly moved to the 2nd floor. There were limited power points in the room - the bed headboard covered the power points by each bedside table, but there were two more points on the far side of the room. The bed was comfortable and the room had two wardrobes with plenty of hanging / storage space. There's a kettle and complimentary water and tea / coffee sachets. Got to mention the very, low toilet! I'm 5ft 7, my husband is 6ft 3, it was a long way down for us, I don't know if they are the same in all the rooms but I think they need to be a bit higher up. Not sure how those with mobility issues cope. We had a few dining probs with slow service, one morning it took nearly 45mins for our breakfast to be served, when it came my full English wasn't hot and some items not cooked satisfactorily. It was then too late to get anything fresh cooked because the chef had packed everything away! The restaurant manager quickly resolved this matter to my satisfaction but suffice to say I had to visit McDonalds after check out! We ate dinner there both nights, the steaks are good, nice cocktails. Overall the staff were friendly and helpful, the spa is lovely but there's room for improvement with the facilities / decor in the rooms, speed of service and cleaning. But I'd defintely return and would recommend the place.
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