Futura Hotel

I stayed here for a work trip and the staff couldn’t have been more accommodating and helpful. Special shout out to Nick, Big and Baby George and Clydey! The facilities in the room were good with the kitchenette particularly well equipped. It’s also located within easy walking distance of the beach and local restaurants. Loved my time here!

This was a last minute booking due to our package holiday being cancelled. We arrived by Hoppa transfer from Chania airport and were warmly welcomed. We were given a choice of two apartment locations which was appreciated. The apartments are large and clean. There were two Aircon units which were included in the price and very effective. The cleaning service was very good. The pool was clean and spacious and allows ball games and inflatables, which kept the kids happy. Could get sun loungers at anytime during the day. Cocktails at the bar were very good. Beer a little expensive compared to the beach bars. Easy to catch the bus to Chania (timetable in reception). Also easy to get to the waterpark on the road train - would highly recommend. Also the boat trip was good and collected from outside the hotel. Therefore not necessary to hire a car. Only minor gripes for us was the bed was hard and the bathroom a bit dingy.

Amazing destination. The staff were spot on, George was a very nice chap, can’t fault the food at all. Great menu. Definitely worth upgrading to the all inclusive packages, saves you so much money over your stay. I’m already looking to book again towards the end of summer

Well where do I start with this amazing hotel ,upon arrival as a family (2 adults and a teenager) which was late we were welcomed by Nic,George, Georgina and the team and instantly made to feel very welcome nothing was to much trouble and as we were booked on a half board basis was offered food after our long journey bearing in mind this was midnight . The food at the hotel is excellent and both the bar menu and the restaurant menu have something to suit everybody's taste. The room was also more than we expected with all the facilities to self cater if booked on that basis , the view we had was amazing off our balcony of the pool and also the sea which is only a short walk away , Sunbeds are not a problem at this hotel around the pool (which is cleaned daily ) as there are plenty to go around and no need to be placing towels on beds at sunrise. There is a shop also onsite for anything you may require if you don't want to walk to the nearest supermarket which again is around a 5 minute walk away . There are buses avalible just outside the front of the hotel enabling you to travel all the way to chania which is around 40 minutes by bus ,or platensa the nearest local town around 15 minutes bus fare very reasonable at €4.80 for the 3 of us each way . Trips around the island can also be booked at reception with Georgina and far cheaper than booking the trips elsewhere as Georgina was very knowledgeable about the trips and what would suit is as a family . The poolside bar on a evening offers entertainment also and we caught several karaoke nights which were amusing ,that may of also been down to how good the cocktails are prepared by George ,nic,or Clyde who all make great cocktails and if it's not on the menu thjust ask and they will make it for you . Rooms are cleaned daily and consumables replenished . The area as a whole where the hotel is located has everything you need from supermarkets to restaurants by the beach etc although I would say from our experience of eating out the food at the hotel would take some beating . I can't rate this hotel highly enough and I have stopped all over the world purely for the extended family feel and how welcome you are made to feel if I could give it 10 stars I would and definitely plan to return .

Lovely design of the hotel. Staff, cleaners, cooks, bar tender were all amazing. The room was good. Bathroom was awful small squashed, not a place you even want to shower in. AC was amazing. Tv in room didn’t work. Morning buffet had a lot of variety but none for vegetarians. Pool area was nice and cosy, with a bar and tv screen. Spoke to staff if could leave luggage behind while we checked out, she said yes, so that was great. location was okay, had few good shops for food, supermarket was also local. Beach was local to, around 5 mins walk, Pebble beach more like. We did book this for 3 nights, but managed to just stay the 1 night, we decided to book else where for our holiday to continue..

We spent 10 days at Futura hotel, in a suite with 2 bedrooms/2 badrooms and a balcony with view on the mountains (no other availability for that kind of suite) and self catering. Let’s start with the good points ; *The staff is friendly and pretty reactive. *Breakfast as well as food at the bar was really good. *The pool is nice but can get crowded if you are not there early enough. *Our « suite » was big enough for 5 and all the necessary equipment was there to cook one in a while. Let’s move to the bad ; *The view on the mountains was more like a view on the street and a big electric pole (literally 2meters away from the balcony) *The room was not cleaned when we got it as we found trash under the beds. The cleaning team was sent after feedback to the reception. *The balcony was a complete mess, broken tiles so that you could not walk barefeet without risking to cut yourself. The wood railing as well as the stairs were broken with nails sticking out of it. When adressing this issue to the staff the only answer was « it is known but we can’t modernise everything at the same time». I was not so much asking for something modern but for something safe for my kids. We had 5 wasp nests in the balcony railing and informed the hotel staff about it. Unfortunately nothing was done. This made the balcony a no go zone for our stay…such a shame when you could have a drink outside in the evening or a coffee in the morning. We asked for a late check out and were charged 40euros for it. The hotel staff could have seen there a way to compensate the few issues we had by not charging us… Had an amazing time in Crete but disappointed by the hotel as it had the potential to make our holiday when looking around, it seemed like our appartment was the only one to have these problems…)