Hotel Cristallo

We have just arrived back from a very enjoyable 6 night stay at Hotel Cristallo which we booked through *******. We needed to communicate through email as we had a couple of questions (gluten free availability etc) and the hotel responded very promptly answering all questions. We stayed in a room on the side of the hotel (Room 219) and in the morning we were greeted with a lovely view to the left of Lake Garda and to the right a lovely view of the mountains (images attached). The room was spotlessly clean and cleaned every morning. The shower was a little small but worked perfectly and was immaculately clean. The staff are very friendly and nothing was too much trouble. Every breakfast and dinner we were greeted with a warm welcome. The gluten free food was set aside from the rest and there was gluten free bread, cereals, crackers, biscuits and sponge cakes. Along with its own toaster. In the main area there was plenty of meats, fruits, drinks and everything you would expect from a continental breakfast. Outside the hotel is a very short walk to bus stops in both directions, although they are not very punctual and when they do arrive they are very busy. It is also a short 15 minute walk into town and there are two ways of walking. One along the lake side which is accessed by steps or a slope or you can walk along the road which is quite level. Also a short walk to the EuroSpar if you would like to buy any snacks (fridge available in your room). Malcesino is a beautiful town and this hotel is very well situated. If we decide to revisit Lake Garda we will stay there again and would recommend it to any of our friends or family. Many thanks to Maria, Elizabeth, Alicia and the rest of the hard working team.

Despite advertising rooms as having AC, this is only switched on during July & August, even though it was very hot. Had to sleep with the patio doors open to a communal area. Food is poor quality, particularly so breakfast. Decided to eat out despite being half board. Avoid.

Very poor hotel, our holiday was booked through RIVIERA TRAVEL and our complaints were not taken seriously. Very much a budget hotel, very little choice of evening meals which had to be ordered the day before. Very hot uncomfortable rooms in September with no,/ inadequate air conditioning.