Apartamentos Líbere Málaga la Merced

One of the worst cases of false advertisement i experienced…. First lets start the entrance and the room was clean no problems there whatsoeffer.. Uppon arrival we received earplugs, which made us already a bit anxious… it mentioned a relaxed neighborhood in the advertisement….. a few hours later we knew why… the location itself is perfect central between bars and cafes, which make noise but until a reasonable time we knew we were gonna be in the centre. But the fact that this is the main street that connect to all bars and restaurants and the road to restock all these venues goes past the appartment… which means from 6 to 10 in the morning you hear a constant stream of big carts, wheeels banging on the crooked little tiles and earpluggs really dont make any difference…. Then secondly they advertise with a 24/7 reception service.. also this is false as could be… this is a constant banging for a few hours straight… Then The day begore we leave at 20:00 i receive a email from the appartment with the option to book a late check out, im intrested so choose this option… i get send a email with big letters “ congratulations, your reservation is improved!!” With a attached payment link, i payed and by the choice of words in the email i reckon my reservation is improved…. In the mail they send me about the late checkout no where is mentioned that the option is depending on availibillity … i mean why send me a option, payment link and a congratulations for improving my booking if this is not the case… In the morning of leave at 9:00 i get another email with the late check out option and reminding me we have to check out at 11, here i get confused? Didnt i book that last night ? Whats going on her? I send a whatsapp to te service which already take 30 minutes for them to replie… at 9:30 i get told that they dont know if my late checkout is possible.? How u mean u dont know? U offered it multiple times, i payed for it? U congratulate me ? Whats wrong? Well somebody is at the hotel at 9 and have to let us know… but how u mean u advertise with 24/7 reception service ? I booked this offer 13 hours ago and didnt recceive any information after paying? now u say at 9:00 somebody is at the hotel to let us know but that time had passed already? i still didnt receive any information… In the end the let me know at 10:23 that our late checkout is canceled…. Im astounded by the way how u communicate to your guest the false advertisement of the 24/7 service the extra options and the relax area should be fined… I really hope u stop scheming people u put a nasty unneccesary stain on our stay…. Would neffer visit again

Everything was amazing. Very clean and organised. Staff very polite and professional. We were just disappointed that we were asked to pay an extra €15 for early check-in before 3 PM. Also, we couldn’t leave our bags after check-out until our flight at 9 PM unless we paid another €15 each to use the lockers outside in the streets. That was quite frustrating. In my opinion is better to take hotel, you can do early check in for free and to leave you baggages for free. ( in case you arriving earlier and you leave later)

Needs improvement This property was not as nice as I had hoped. There are some issues, which individually aren’t a big issue, but taken together would benefit attention. We were only there for 4 nights. There was a terrible smell from the shower drain, the shower door didn’t close properly causing the floor to flood, there are no kitchen knives for cooking, the crockery and cutlery is a bit random in that there are differing amounts rg three knives, lots of forks, two plates, four bowls. There is only one bedside lamp, not two. This is marketed as suitable for 4. But it would have been very difficult if the sofa bed was down as you would not have been able to get past it form the bedroom. The biggest issue however was noise. I am used to the noise in Malaga but this was something else. There was banging and clattering like bins being emptied through the night and it literally felt that this was in the room. It was problematic not just a nuisance. The doors to the balcony were really difficult to close properly and don’t seem sealed. This may be why. But you could hear conversations from the outside and the lane to the side. The app didn’t work to access the building and other guests agreed that it wasn’t Walt’s easy to get access via the keypad. It is a super location however. The balcony was nice. And with a little attention from management this could all be remedied fairly easily. But for these reasons I wouldn’t stay here again.