ASIA MELAKA HOTEL managed by The Straits Hotel & Suites

The stay was generally pleasant. The room was spacious, the aircond worked perfectly and kept the room cool, and the view was beautiful—definitely a highlight. However, the toilet could use more thorough cleaning as there were some dark spots, and the floor felt a bit sandy. Also, the pool wasn’t very suitable for children, which was a bit disappointing for a family trip. Overall, it was a decent experience with room for improvement.

Overall gd!  Front desk officer - called Mike very helpful!

Stayed at this hotel when it was called Straits Hotel. The renovation brings the room to a more modern standard but the corridors etc left pretty much un renovated. Not that it matters much. We had some challenges with turning on the Aircon when we arrived and room service was sent up. We told him that the battery had run out from the remote but he wasn't having it. And insisted it is turned on and all was working well. He said if we insisted he can send up maintenance. That was 1 am when we arrived. We decided to trust him and didn't want to bother maintenance so left it as that. At 4 am we work up because it was just too impossible and felt like a sauna in the room so we called to ask if he can bring another remote or a fan. Same housekeeping came and this time and reprimanded us for calling him and said that it is like this. We cannot expect one Aircon unit to fully cool the whole room. And if we were so fussy we should have booked a suite instead with 2 units of Aircon! And said when he offered to call maintenance we should have taken it at 1 am and not call him at 4 am. He refused to give us the spare remote. We gave up with him and he left because he wasn't going to help. We snuck into a next empty room to swop to a working remote and finally got the air conditioning to work. So in short don't think I will be staying here again. Such a horrible service.