Fotos des Y2 Residence Hotel Managed by HII

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank für Ihr Feedback. Wir entschuldigen uns aufrichtig für die Sauberkeitsprobleme, die Sie bei Ihrer Ankunft festgestellt haben. Dies entspricht sicherlich nicht unserem Anspruch, aber wir freuen uns, dass das Problem umgehend behoben wurde. Wir freuen uns auch über Ihre freundlichen Worte zu unserem freundlichen Personal und dem Dachpool. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen ein rundum gelungenes Erlebnis zu bieten. Mit freundlichen Grüßen, Allan C., Front Office Manager

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Sie eine positive Erfahrung bei uns gemacht haben. Wir wissen Ihr Feedback sehr zu schätzen und es ist wunderbar zu wissen, dass Sie Ihren Aufenthalt genossen haben. Wir freuen uns darauf, Sie in Zukunft wieder bei Y2 begrüßen zu dürfen. Wenn wir etwas tun können, um Ihren nächsten Besuch noch angenehmer zu gestalten, lassen Sie es uns bitte wissen. Mit freundlichen Grüßen, Allan Edison CastroFront Office Manager

Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your lovely review. We're very happy to hear that you enjoyed your stay with us. It means a lot to know that you liked the elegant design of the hotel and noticed the care we put into every detail. Our team works hard to make sure everything looks beautiful and feels welcoming for our guests.We're especially glad that our staff made a good impression and helped make your stay more comfortable. They always try their best to be friendly, helpful, and one step ahead of what our guests might need.Your kind words really encourage us to keep doing our best. We’re so pleased you had such a great experience, and we truly hope to welcome you back again soon for another relaxing and enjoyable visit.Warm regards,Allan Edison CastroFront Office Manager

Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your kind words! We're glad to hear that you enjoyed your stay and appreciated the cleanliness of the hotel and the friendliness of our staff.It means a lot to us to know you'd consider booking with us again, we’d be more than happy to welcome you back!Warm regards,Allan Edison CastroFront Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you for sharing such a comprehensive and positive review of your recent stay with us! We’re delighted to hear that you enjoyed our central location, spacious rooms with kitchen facilities, and the helpfulness of our friendly staff. It’s also great to know that you were able to take advantage of our gym and rooftop with the beautiful views.We appreciate your comments regarding breakfast, and we will certainly consider adding more fresh vegetable options to enhance the variety for our guests. We always aim to improve our offerings, and your suggestion is valuable to us.We’re also glad you discovered the nearby Vietnamese restaurant and the convenience of Power Plant Mall—our location really is great for exploring Makati!We hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out.Warm regards,Allan C.Front Office Manager

Antwort der Unterkunft: Dear Valued Guest,Thank you so much for your kind words! We’re really happy to hear that you had a great experience using our fitness center, pool, and spa services. We work hard to keep everything clean and peaceful, so it’s great to know you were able to enjoy them without feeling crowded. We’re especially glad the spa helped you relax after a busy day of sightseeing. Your feedback means a lot to us, and we can’t wait to welcome you back for another relaxing stay!Warm regards,Allan Edison CastroFront Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced at the front desk during your extended stay. Clear communication between our team members is essential, and it seems we fell short in this instance. We understand how frustrating it can be to have to clarify your reservation details, especially when you were expecting a seamless experience.Rest assured, we are addressing this issue with our front desk and housekeeping teams to ensure better coordination and that all guest information is properly communicated and endorsed between departments moving forward.We truly appreciate your understanding and patience, and we hope to welcome you back soon with a more streamlined and pleasant experience.Best regards, Allan C.Front Office Manager

Antwort der Unterkunft: Dear Valued guests, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our friendly and responsive staff, as well as the cleanliness and convenience of the hotel. It’s also great to know that you felt the value for money was excellent. We truly appreciate your kind words and hope to welcome you back for another stay soon! Best regards, Y2 Residence Hotel

Antwort der Unterkunft: Dear Valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our amenities clean and up to your expectations — we're thrilled that you felt you got good value for your money.We also appreciate your comments regarding our breakfast offering. While we aim to provide a satisfying selection, we understand that it may not have met your expectations in terms of variety, and we will certainly take your feedback into consideration as we explore ways to enhance the breakfast experience.We also apologize for the inconvenience you experienced with parking. We understand how important it is to have a guaranteed parking space, and we will look into improving our parking management to ensure a more seamless experience for our guests, especially during busy times.Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for an even better experience in the future!Best regards,Allan Edison CastroFront Office Manager