Premier Inn Maidstone (Sandling)

Lovely welcome from the receptionist on duty, room was clean. Could not fault the place. Lovely location too!

Lovely welcome from the receptionist on duty. Room was spacious and clean. Beautiful location too!

In the area for work again so stayed here as I always do, although older hotel always know what you’re getting and the staff are so friendly and cannot do more to help if you have an issue

There are some good Premier Inns around but this one is not one of them. In fact I would say it is bottom of the pile. Everything works but a refurbishment is long overdue. It is frankly tatty and uncared for. The scene is set by a triangular brick flowerbed near the entrance which is falling to pieces and has become the repository of cigarette buts. As you go along the corridor to your room the lights only come on individually when you are about six feet away from each of them, energy saving gone mad! The room is dull and uninspiring and looks as though it was last decorated about 20 years ago. Breakfast is served in a dreadful Beefeater next door which lacks light and is really like a time warp from a 1970's motorway service area. In order to brighten it up someone had the idea of painting the columns bright orange which only makes things look worse. I really had no idea that such awful places could still exist in 2026. Breakfast was edible but couldn't find any brown bread. In fairness the staff were absolutely fine and the location next to the River Medway is good and quiet. Because of its location the hotel attracts people and therefore probably means that Premier Inn management think that they don't have to do anything to improve it. If they did though it would probably attract far more people and also the Beefeater would gain from passing trade, which is plentiful, and currently catered for by the cafe further down the river by the lock. Really it is a missed opportunity to make the most of an excellent site.

Quiet location close to M20. Very convenient beef eater for breakfast overlooking the river. Friendly and helpful receptionist. Blackout curtains in the room. cordless kettle and glass cup so you can see they’re clean. Very thoughtful limit on TV sound.