Melia Madrid Serrano

객실 포함 호텔 시설이 훌륭하지는 않았음. 투숙 기간 중(3박) 조식 부페 메뉴는 같았음. 투숙 기간 중 무료로 제공되는 생수도 없었으며, 객실 내 미니바에 비치된 생수는 유료 (3.9유로) 였으나 가격 안내도 되어 있지 않았음

Everything was good except that we were promised two queen beds but only got one queen bed and a pullout couch. The couch was not what we paid for. It was also terribly uncomfortable.

Good experience overall. Amazing breakfast buffet and.nice hotel foyer. Great location for shopping and quite quick walk or transport into centre / old town. Very slow check-in and check-out process. Not the quietest hotel - noisy self-closing doors on all rooms means noise of slamming doors starts early and goes on a long time.

This was our 3rd Melia-branded hotel on our 16 day tour of Portugal & Spain and the beds were all hard as stone and felt extremely cheap! The hotels were selected by our tour company, but we would never stay at a Melia-branded hotel on our own because of the rock hard beds. This hotel was very dysfunctional in its layout with the bar at the front door and the front desk off to the side with elevators hidden in a narrow hallway. Even the room floors were dysfunctional in their lack of directional signage and odd corridors. The only thing this Melia Hotel had that the other two didn’t was a coffee maker in the room. The A/C was okay but did very little to dehumidify the room, so it always felt like a “damp” cold that made both of us sick after three nights. Even the layout of the breakfast buffet felt very dysfunctional, although they did offer a nice selection of items. They did not have a laundry facility or offer laundry service and when my wife asked about a nearby laundry, they said we had to go to Old Town! Imagine our surprise when we found a small self-serve laundry about 3 blocks from the hotel. It seems to me that they should know what’s on their neighborhood that might help their customers.

Clean, spacious (comprared to other spain/europe size rooms), nice assorted breakfast, modern. The only down side its that is a couple of blocks away from the happening streets in Salamanca sector.

Stayed for 2 nights with my family - 2 kids age 6 and 1 year. Highly recommend staying here. The room was comfortable and clean, with a great crib for our baby. We were in level which came in handy for breakfast as it lasts till 11am and worked well for us as we recovered from jet lag. Safe and clean area around hotel. Ate dinner at the restaurant and it was excellent, Sarai was a wonderful server. We'll stay here again when in Madrid.

Hotel is really nice, and staff was very friendly and helpful. Location is great.

The rooftop pool and breakfast were great. Convenient location to easily get to destinations in Madrid.