Smartr Madrid Chueca

TRES DECEVANT. A FUIR !! Appartement mal équipé, vieux, usé. Mauvais rapport qualité /prix. Plus d'1 heure, à attendre devant l'immeuble pour récupérer les codes. Malgré mon mail envoyé 2 jours avant mon arrivée. Gestion par WhatsApp only, rarement disponible et peu courtois. (changement d'appart car cela ne correspondait pas à ma réservation) Appartement sommaire, pas entretenu et mal équipé. La cuisine n'est pas vraiment équipé comme indiqué sur le descriptif. (NOT FULLY EQUIPED KITKEN), Pas de cafetière électrique, pauvre en ustensiles de cuisine (2 fourchette, 2 cuillères à café, 2 verres, 2 tasses...) Poêle minuscule, etc etc . Pas de torchon. Une seule prise électrique disponible dans le coin table. aucune prise disponible dans la chambre. Impossible de travailler en home office. (ordinateur + tel). Impossible d'avoir une multiprise électrique, La réception digitale m'a dis d'aller acheter ce dont j'avais besoin au supermarché !! Durant mon séjour, j'ai essayé d'avoir réception pour un souci. aucune réponse de leur part !! Je déconseille fortement ces appartements gérés par SMART RENTAL. Celui-ci ternis l'image de Smart Rental. Vous pouvez trouver nettement plus propre et plus spacieux juste à cote pour moins chère !!!

The apartment was very central in Chueca, in walking distance to the night life. It was clean and tidy. The street is very noise at night until late and early morning with the opening of the café just in front.

總體來説還算滿意，但是入住的時候除了小插曲。這個酒店沒有前台的，全靠電話或者WhatsApp聯繫。但是我入住之前什麼都沒説。並且進入房間需要密碼，我也沒有收到。聯繫了酒店客服，上傳了護照照片才收到😅除了這個，總體很不錯，地理位置很方便，出門8分鐘左右就是地鐵站，出租車也可以叫得到

The property was Ok. Not an amazing place and I will no go back. Description of the apartment and photos are more than what it really is and I did not like the street is located.

This property was not exactly as advertised. Check in took over an hour because we did not receive a code and building does not have any on site staff. It is an apartment building not hotel and apartments are two buildings on either side of the street. We had to call multiple times to sort out how to get in the building. The apartments were very clean and comfortable once we got in.

Property didn't have balcony as it was describe. Door bathroom didn't work. Hard to close. No coffee to make coffee. Shade curtain didn't work so mornings sun was very bright.

Great location to get to hot spots. Check in was a little confusion as it Said there is a front desk but the desk is not at the actual site of apartment. But it all worked out.

We should have been warned that there is no desk. No attendant. No body to ask questions. No place to leave luggage after check out like a normal hotel and the address is wrong, number 6 not number 7 as all the materials state. If this is tolerable, then the location is good and the accommodation is as advertised, but checking in was a nightmare! I’m embarrassed that my friend, who arrived before me, had to figure out how to check in and find the facility, and there was no place to leave his luggage because he arrived before the check in time. I was very dissatisfied with this property and that the description was so inaccurate and incomplete.

For starters, instructions to access the apartment were wrong (and only in Spanish). The water kettle didnt work. There were no instructions how to use kitchen appliances (induction stovetop was hard to turn on). The bathroom lacked shelving or unit to place toletries. There wasnt even a trashbin. One bedroom had no closet or dresser to put belongings, and both bed springs/mattresses were basic. Walls are thin and you can hear conversations/toilet flushing from adjacent apartments. It is listed as accommodating 6, but we were cramped with 4 (only 4 chairs for the kitchen table). Support is nonexistent as no one responds to questions via text, and there is phone number that nobody answered. We went to the "24 hour service" near the apartment, and a woman named Desta said she couldn't do anything for us and there was no supervisor or manager available. She said someone would call, but no one did. We do not recommend.