Holiday Inn Express & Suites Richmond

The bedsheets were very soft and pillows were higher quality than a normal Holiday Inn Express. Very clean and the hotel was 100% sold out. Very large clean walk in shower. The walk in shower had a metal drain plate that made a little noise after shower we put a towel over drain plate that solved issue. We would for sure stay here again.

It was clean and comfortable. The decor was drab and dreary but I wasn’t there long enough for it to matter. Everything was grey. The flooring in the room was maybe PVT so it was hard to walk on. A rug would be nice. The breakfast selection was good.

I don’t know about you but all I want to know is if an interstate interchange hotel is clean, quiet and comfortable. This one definitely is. And all the staff we met was friendly and helpful. Good breakfast too. You won’t go wrong if you spend a night at this hotel.

The hotel was clean and spacious. The staff was very friendly. The breakfast had pancakes, eggs, sausage, cinnamon rolls, and much more. It is close to everything. The bed was soft. The only complaint is the walls were thin. I could hear the neighboring room.

The hotel was impeccably clean and comfortable. I didn’t feel like I needed to re-clean anything or put shoes on to walk on the floors. The bedding was comfortable with a variety of pillows and the rooms were quiet. Free Dove shampoo in the showers. The breakfast was what you would expect for a free hotel breakfast ( Cereal, eggs, sausage, yogurt, toast, bagels). We did not use any on site amenities.

Clean, comfortable and quiet. Throw in a good breakfast and that pretty much sums up our visit. Why can’t other accommodations do this? I am finding I prefer rooms with a hard floor surface to those that are carpeted. Just seems to lend itself to a cleaner look.

First, the Good: hotel is clean, staff is super friendly, I experienced a very quiet night, I’m in a renovated room and I appreciate the new tile floor vs nasty carpeting, and the location is amazing! The Bad: Renovations going on from 9 am to 7 pm. I am currently on the third floor where they are renovating. I have to walk thru the workmen to get to my room…literally walk between the guys! There is no other way to get to my room from the elevator! There are tools laying in the hallway, “dumpsters” on wheels (I don’t know what else to call the large garbage containers) and it’s pretty obnoxious during the day. On a positive note, the workers do apologize each and every time I’ve walked past them. In the room, the fridge is way too cold - I’ve been turning it down every time I check it - got up this morning to frozen sparkling water and I’m glad they didn’t explode during the night! There is also NO place to hang clothing. There is an alcove where a closet used to be - but all that’s in there is an iron and ironing board. The UGLY: I returned last night at 10 pm - the parking lot was full…full of pick-ups hauling/holding equipment for the renovations (using 4-5 parking spots), semis taking up multiple spots, the back park of the lost was closed due to equipment which left no place for those who paid to stay to park. While I still want to give the front desk employee kudos for remaining nice - when I asked where I was supposed to park my car, she told me “on the street”. Ummmmm - not happening! I paid for my time at the hotel which includes my car, so no, I will not park on the street! I walked around the lot to see if I could park anywhere that wouldn’t block anyone in - there wasn’t! So I asked the front desk clerk once again about suggestions as to where to park my car. She finally said to park it right at the front door (along with a couple others). So I had to inquire about towing….she said the hotel had to call to get a car towed, so that wouldn’t be happening…fingers crossed when I go out that my car is still there! All in all, would I stay here again? Absolutely! The cleanliness, quiet nights and friendliness of the hotel staff beats all! BUT, before I made reservations again, I would make sure there is no renovations going on when I stay!

The room was clean and the beds were comfortable. The quality of the bed linens and towels was very good. There was only one outlet near the bed for plugging in electronics. The room was quiet with very little noise from the hall or other rooms. There were communal shampoo, conditioner, and soap dispensers. The hotel is conveniently located right off the expressway and is near shopping and restaurants. The breakfast buffet was typical with hot and cold options. I have a gluten intolerance and there were no gluten free breads or bars nor were there specifics listed about ingredients. The hostess was not knowledgeable about whether foods were gluten free. She just laughed when I asked whether there were any gluten free options. Some Holiday Inns do, at least, provide gluten free breakfast bars.

I always stay here when traveling to visit family in South Carolina. Easy access, affordable, clean, friendly. Continental breakfast is nice. Same as all the other breakfast offered at hotels. Staff is friendly and very clean facilities.