Le Vancouver

The food at the hotel was extremely bad and tasteless. At the so called SPA unit the jacuzzi was not warm and the sauna never over 45 degree. The breakfast was okey and most of the staff very friendly and service minded. Skii room growdy and no heating system for the ski boots.

Like Lorna H below, the hotel telephoned to cancel our booking just days before we were due to fly to France, the booking having been made 4 months previously. They gave the excuse that they had a 'roof leak' which is admittedly different excuse to the 'fire' they mentioned to Lorna. Having said that, they seem to suffer an awful lot of accidents at Hotel le Vancouver. I wonder whether they overbook and then cancel reservations with a lame excuse? We await a refund as we had paid for the room in advance. Having read other recent reviews however, it seems like this might be a blessing in disguise. Be aware that this is not a full-service hotel and is often left unattended. I don't know about you but given the number of apparent serious mishaps they have at this hotel, that would make me rather nervous.

We were deeply upset to receive a call from Hotel Le Vancouver with less than 24 hours notice before our flight to France that the hotel had a fire and our reservation was cancelled. The hotel offered no alternative accommodation and we were unable to find any in La Plange or neighbouring valleys. As a result, we had to cancel our holiday and New Years Eve plans, incurring non-refundable cost of flights, ski hire and transfers. Whilst the fire was obviously out of the hotel's control, the communication since then has been abysmal. We were repeatedly told the hotel was looking into reimbursing us and for months have been blocked from speaking to any kind of person of seniority to discuss insurance proceeds. Seriously disappointing. Expected better.

This is the 2nd time we have stayed here and there have been some changes, not for the better. The room is a good size and comfortable, however it is hit and miss it you get it cleaned, I am not too full fussed but not to even have the bin emptied and the shower gel topped up is pretty poor. There was no heating on in the room or the majority of the hotel, we were told it was broken and given a portable heater. We found the same in the rooms 3 years ago and were also given a portable heater. Certain areas in the room were very tired (bathroom especially) and need some general maintenance. The food is another change, I can only describe now as school dinners, pretty bland and lacking vegetables, one night the started was not cooked, which was obvious and should have never left the kitchen. There is no alternative for the starter unless you pay extra, we found this pretty strange for half board. We had a menu that had the incorrect prices, we asked about this and was told it was an old menu, the same menu was given to us again 2 nights later. The staff are overworked in the restaurant as there just aren’t enough of them, and it wasn’t that busy. The restaurant was so cold that people were eating in coats, even the staff wear body warmers and hats, the heating was put on for the last couple of nights. The ski lockers need an overhaul. They are wet/damp inside and in very poor condition, there was no way that we wanted to leave our boots in there, only 1 small bench to put your boot on, this has not changed since our last stay 3 years ago. The biggest disappointment was the spa as we choose a hotel to use a pool after a days skiing. The pool is dirty, the water cloudy, it is not heated, all week it was freezing cold. The hot tub is also cold with the bubbles giving out cold water and the jets don’t work. The steam room was not working and after the 2nd day into our holiday the sauna stopped working. The showers in the changing rooms are a disgrace, 2 out of the 3 shower drinks were blocked, there are broken floor tiles all over the changing area and it is generally dirty. I felt very sorry for the staff who seem to be having to give excuse all the time, they appeared to be worked very hard. The hotel needs to spend some money to update and overhaul certain areas, the spa especially to make hygienic. Unless there are some good updates we will not be staying here again and would not recommend it to anyone. My only recommendation would be to avoid, it could be a great hotel as the location is very good with ski in and out from the back of the hotel.

We came for a weekend to do some skiing and we had a lovely surprise. The room was very big and cosy. The balcony had a view on the ski resort of La Plagne and the surrounding mountains. The staff welcomed us with great kindness. There is also a spa and we appreciated it, even if there was a lot of people, as it is shared by another residence nearby.

There are good things about this hotel, it is right on the piste, the rooms are a good size and warm and the staff are friendly. However the bad outweighs the good. Very poor cleaning of public area - same dirt in lift, in pool area and by boot room for several days. Only one very small bench by boot room. Jacuzzi out of operation for part of stay and steam room for all of it, so working areas of spa became crowded. The dining room was the worst part of holiday though. Breakfast just about ok, though limited meat/cheese selection and some days cheese only. Dinner was awful. Half board turned out to be plat de jour. you could interchange pixxa or pasta for the main course but this added a huge amount of time to an already slow service which was made worse by fact restaurant was not busy. Arrived 7.15 one night and got main course at 9pm. A very disappointing hotel. I will go back to La Plagne as skiing was excellent, but not to the Vancouver