Le Vancouver

Arrived at 3pm (booked as a package so had no control over this) no staff around and made to wait till 4pm to get a key to our room. Not ideal after starting the day at 5am. Room very basic, bathroom very small and ventilation broken so the smell of damp foist in there was vile, shower was horrific, either sprayed water all over the bathroom or was like a jet wash, no in between. Bedroom cleaned once throughout our stay. Heating in the room was not adjustable and was absolutely blasting throughout our stay so room was unbearably hot at times. Some days there was absolutely nothing on the breakfast buffet, honestly as if the chef had a day off and they just gave you what was in the cupboard. The ski in/out element is a bit missold, you’re actually skiing into the sister hotel (sun valley) and have to make your way through 5 doors (whilst carrying your skis) and through the underground car park to get to the hotel ski lockers, which are extremely tired. There is also only one button lift that allows you to ski in/out which makes it a bit more to coordinate after a long day skiing. The hotel bar, that has a pool table and other games for the kids, is only open in the evenings and was randomly closed for 2 nights of our stay, meaning we either had to go out in the resort, or sit in our stinking foisty room (didn’t fancy either after a long day skiing really). It’s safe to say we won’t be back.

visited the hotel February 2023 with crystal ski. was hesitant after reading the negative reviews but thought the location and price were good. Would highly recommend this hotel if you are visiting la Plagne. The location is a bit tricky to get to the centre, via telebus and bus, but the location next to the piste is lovely. unfortunately on my trip I was injured and the hotel could have not been more accomodating, moving us to an accessible room no questions asked. All the staff were super friendly and the food is fantastic. The range of breakfast food is superb and you should not expect a full English breakfast when in France ! the croissants, bread, fruit, cheese, ham etc selection was superb and delicious. I was stuck in the room and they even helped my boyfriend with containers to bring me up breakfast. I would recommend going earlier to breakfast as there is more choice as you would imagine. The 3 course dinner is delicious and the half board options were really good, we had no concerns with this. sometimes service was a bit slow depending on how busy it was but we had no issue with this the waiters tried their best to serve everyone as quickly as possible. the rooms were super clean and tidy and comfortable for the price, the balconys had lovely views. it is difficult to get across to the correct piste after a long day skiing to get to the ski in ski out but this isn't that big of an issue. although our trip was hindered by an ACL injury, the staff at the hotel were super friendly and I would highly recommend this to anyone thinking of a visit, I Was surprised by this and hope to be back soon. a big thank you to the staff as well who helped us get to the train station when there were no taxis, was super grateful for all their assistance.

As I wrote in 2019 the location of this hotel is excellent being truly ski in and ski out but beginners could find the blue slope to the lift a little challenging. The rooms are of a good size, immaculately clean, plenty of storage space, comfortable beds and quiet ensuring a good nights sleep. A bonus this time is tea and coffee making facilities are provided with a selection of Follet sachets unfortunately these are not always refilled when the room is cleaned. The bathroom has a shower over the bath and there is plenty of hot water for a long soak after a day on the slopes, the w.c. is separate. Ski lockers are spacious however there are no boot heaters and only one small bench. Since we were last here the options for breakfast have been greatly reduced however there is a good selection of continental breakfast but the ‘hot’ option is small omelettes on a hot plate which I suspect are bought in. There is a coffee machine for fresh coffee but it’s trial and error to find the right combination to suit our taste. The member of staff who is responsible for breakfast does a good job in keeping everything topped up. Dinner was a hit and miss affair there is a three course set menu but you can choose from the a la carte but this can incur a surcharge which is not very well explained, the quality of the food is variable sometimes very well cooked and presented but at other times not ie watery soup over cooked salmon etc. Service was extremely poor on a couple of occasions, (staff shortage?) waiting over an hour between courses on one occasion and the main arriving before the starter on another, having spoken to Juliette about this she personally ensured that service at dinner thereafter was seamless. We did go to the bar on one evening and had a cocktail which was well made and reasonably priced but it has been refurbished and lacks warmth and atmosphere there was only one other couple in. We enquired about breakfast arrangements for our early departure (05.05) we were told that nothing would be available, this being despite having paid for 7 breakfasts and a receptionist being on duty who didn’t appear to be busy. Previously we were provided with something to eat and drinks when we stayed here. We ski twice a season always with an early start on departure day and this is the very first time this has happened, not a great way to start what can be a very long day. I realise that hospitality like many other businesses has had a tough couple of years but cutting corners is not going to encourage customers to return. It will take a good few improvements for us to consider returning to this hotel.