3-Sterne-Hotels in Machelen

First time I've stayed in a Penta Hotel. Excellent & helpful communication with hotel prior to my stay. Like others I found checking in at the bar very strange and I found the guy at the bar doing this very curt (it was around 11 at night so maybe he had a hard day!). Decor on ground floor very modern, moody and dark - great they had a complimentary water cooler available. Rooms are very small but for one night it was fine - again modern decor and clean. My room could have done with a bit of maintenance however - curtain loose and paint(?) stain on carpet. The strangest thing about the room was how close the hairdryer was to the sink - couldn't really help splashing it when getting washed! Surely this can't be compliant with current safety regulations (see pic). All in all had a great sleep and would use Pentahotels again based on this short 1-night stay.

Good room, a decent selection of TV channels though not exhaustive. Bathroom door closes out to form an extra barrier between the bedroom and the corridor. Good food, mainly Italian, with a decent bar and sports channels on.

Das Hotel ist etwa 5-6 Minuten vom Flughafen Brüssel entfernt. Die Hotelumgebung ist allgemein, aber die Tür kann kostenlos parken. Neben dem Hotel ist die Zugbahn, der Lärm ist relativ groß und der Flugzeug ist auch sehr groß. Warmwasser ist gut, Schlaf ist gut.

Das Hotel war Zimmer sauber und die Betten waren komfortabel. Das Personal war höflich und professionell. Check-in und Check-out waren effizient und schnell. Der Flughafenshuttle lief häufig und war zuverlässig.

This was an adequate hotel for a one-night stay that would allow us to easily get to the airport by 6 am. The receptionist ordered a van that did accommodate the bike box that we were using (oversize luggage) and arrived on time. We shared it with 4 airline staff members. The only problems we had were getting there. We came from the US and did not have online services except when we had access to wifi. The hotel told us ”You have the IC train to Zaventem and Brussels Airport Zaventem or you have the S train to Schaerbeek and Louvain for both trains you will have to step off at Diegem.” For timetables and tracks info, you can ask the staff at the station or check the display panels.” The IC train to Brussels Airport does not stop at Diegem. Luckily we noticed Diegem was not listed on the display panel at the track when the train was arriving and asked someone to verify before getting on that train. The hotel does not provide enough information to identify the specific train to take from central station in Brussels. There are trains leaving constantly from at least 7 tracks and the main display panels in the main part of the station telling you which track to go to list only the destinations, not the interim stops. it is vital to be able to identify the exact train you need. There are no paper timetables available, no wifi, no information desk to help, and the ticket line is extremely slow. I found the right train by standing in the ticket line and talking randomly in French and English about how there seemed to be no way to identify the train I needed to take. Another person in the ticket line volunteered to help by looking it up on his phone. This is something that is impossible without easy online access, and knowledge of how the train website works. The hotel needs to be able to tell people exactly which trains stop at Diegem. This seems like minimum courtesy for their guests. Getting from the train station to the hotel was also a problem. Google maps gave three different sets of instructions, which we obtained from two locals and using Google maps location services. None of them were correct, so the hotel needs to provide exact instructions to get to the hotel from the train station, including an exact map and street names. Again, this seems like minimum courtesy to guests.

Preis-Leistungs-Verhältnis eher mäßig. Service beim Frühstück am zweiten Tag bei ausgebuchtem Haus war chaotisch und überfordert. Ab 9 Uhr wurde das Buffet nicht mehr aufgefüllt und Tische nicht nachdeckt. Damit war leider der durchaus gute Eindruck des ersten Tages verflogen. Stellenweise recht offensichtliche ”Abnutzungserscheinunngen”, die recht unkompliziert zu beseitigen wären. Für ein Haus der Kategorie kein gutes Aushängeschild. Durchaus Verbesserungspotential. Lage des Hauses zum Flughafen gut. Fußläufig ist die Bahnhaltestelle mit ca. 15 Minuten Fahrzeit in die Innenstadt von Brüssel.

Very convenient location and very clean. The staff was very polite and there was a wide variety of food for beeakfast