Foxhills Club & Resort

My partner and I booked a couples package/ birthday weekend away which included a room, one round of golf, and one spa treatment. In addition, I added a second golfer to the tee time for, reserved a golf buggy, and booked an extra spa treatment. Unfortunately, there were several issues that significantly impacted our experience. 1. Golf Course and Buggy Issues Upon arrival, we were not informed that the golf course was partially closed. As a result, we were only able to play 15 holes instead of the full 18. We were not made aware of this limitation at the time of booking or when checking in at the pro shop; we only discovered this upon reaching the first tee. Despite being charged full price for two rounds of golf, we were unable to enjoy the complete course despite being charged full price. Additionally, the buggy we reserved was not in working condition and was unusable. After being denied a buggy that I had reserved in advance. 2. Room Condition This stay was intended to be a romantic getaway, as it was advertised on the website. However, upon reaching our room, we were greeted with scaffolding covering the entire building. Additionally, there were multiple issues with the room itself: * The lights were not functioning properly (see attached photos). * The "double bed" was actually two single beds pushed together, which was not ideal for a romantic experience. Due to the gap between the two mattresses, we were basically sleeping in two separate beds, not to mention falling through the middle throughout the night. * The shower pressure was inadequate, the handles were broken, and no body soap was provided. I even selected a more expensive room to ensure the quality of our stay aiming for it to be romantic experience. Given these conditions, the room did not meet the standard expected for the price paid. 3. Dinner and Breakfast Experience We had a dinner reservation for 8 pm. Despite arriving on time, we were asked to wait in the bar area for 30 minutes without being served any drinks or attended to. During dinner, we both ordered steaks. My partners were satisfactory, but mine had a large clump of fat in the centre, which was disappointing (see attached photo). While breakfast was generally fine, I was surprised to find that, despite being advertised as "breakfast included," there was an additional charge for any coffee beyond the standard filtered coffee. This seems misleading and not in line with the advertised inclusions. 4. Check-Out Experience I raised these all the issues with the receptionist upon check-out. Unfortunately, I did not receive an apology for the inconveniences, and while she mentioned that a 20% discount would be applied to our tee times, this was not reflected on my final bill. Overall, I was deeply disappointed with the quality of service and experience, especially considering that the total cost of our stay was nearly £1,000 including meals. While I would typically overlook minor issues, the accumu

We returned to Foxhills for our 5th wedding anniversary and always have a wonderful time. Whilst checking in there was an extremely rude lady from room 57 who was very abusive to hotel staff who had been very accommodating to her, it was very distressing to see. The staff couldn’t have been more helpful but she was very threatening to them. She will undoubtedly leave an inaccurate review which should be disregarded as she clearly just wanted financial gain. Her primary complaint was that there were children at a family hotel… The staff (particularly Ursula) handled her outburst with professionalism. We had a wonderful stay. Staff could not have been more helpful and kind. Our room was beautiful. The spa facilities were amazing and I had a pregnancy massage which was as incredible. We will definitely be returning for our anniversary again next year!

I thought that the membership team were brilliant in helping me get my membership at Foxhills, Kendall (who was the lady who toured me) was amazing and her knowledge about the country club was great, I take my hat off to her, she was brilliant.