Foxhills Club & Resort

My partner and I booked a couples package/ birthday weekend away which included a room, one round of golf, and one spa treatment. In addition, I added a second golfer to the tee time for, reserved a golf buggy, and booked an extra spa treatment. Unfortunately, there were several issues that significantly impacted our experience. 1. Golf Course and Buggy Issues Upon arrival, we were not informed that the golf course was partially closed. As a result, we were only able to play 15 holes instead of the full 18. We were not made aware of this limitation at the time of booking or when checking in at the pro shop; we only discovered this upon reaching the first tee. Despite being charged full price for two rounds of golf, we were unable to enjoy the complete course despite being charged full price. Additionally, the buggy we reserved was not in working condition and was unusable. After being denied a buggy that I had reserved in advance. 2. Room Condition This stay was intended to be a romantic getaway, as it was advertised on the website. However, upon reaching our room, we were greeted with scaffolding covering the entire building. Additionally, there were multiple issues with the room itself: * The lights were not functioning properly (see attached photos). * The "double bed" was actually two single beds pushed together, which was not ideal for a romantic experience. Due to the gap between the two mattresses, we were basically sleeping in two separate beds, not to mention falling through the middle throughout the night. * The shower pressure was inadequate, the handles were broken, and no body soap was provided. I even selected a more expensive room to ensure the quality of our stay aiming for it to be romantic experience. Given these conditions, the room did not meet the standard expected for the price paid. 3. Dinner and Breakfast Experience We had a dinner reservation for 8 pm. Despite arriving on time, we were asked to wait in the bar area for 30 minutes without being served any drinks or attended to. During dinner, we both ordered steaks. My partners were satisfactory, but mine had a large clump of fat in the centre, which was disappointing (see attached photo). While breakfast was generally fine, I was surprised to find that, despite being advertised as "breakfast included," there was an additional charge for any coffee beyond the standard filtered coffee. This seems misleading and not in line with the advertised inclusions. 4. Check-Out Experience I raised these all the issues with the receptionist upon check-out. Unfortunately, I did not receive an apology for the inconveniences, and while she mentioned that a 20% discount would be applied to our tee times, this was not reflected on my final bill. Overall, I was deeply disappointed with the quality of service and experience, especially considering that the total cost of our stay was nearly £1,000 including meals. While I would typically overlook minor issues, the accumu

Beautiful house, very attentive staff, great facilities, huge bedrooms, lovely homely feel, fabulous golf & spa facilities, surrounded by beautiful woodland. We really felt like we were looked after the whole stay. Excellent value for money and ideal for couples, families or friends. There really is something for everyone.

We went to Foxhills for a weekend trip in March and had an amazing time. Everything from the room, the facilities and activities was great. The staff were all very helpful and attentive and we had one of the best meals out at the restaurant - worth visiting just for that reason! The restaurant manager made sure to inform me of all the dishes that were or could be made gluten free, which to my delight was most! We had a very memorable stay and will definitely be coming back!