Hotel des Balances

We observed a disagreement between the hotel manager and a guest during our stay. While this incident did not impact our overall experience, we believe there is room for improvement in service quality. The hotel enjoys a strategic and convenient location. However, it would be appreciated if basic amenities such as a toothbrush kit were provided. Additionally, we hope that all guests are treated with equal respect and that service is not influenced by racial differences.

Hotel des Balances is a beautiful blend of history and modern comfort, right in the heart of Lucerne’s Old Town. The location is unbeatable — you can walk to the Chapel Bridge, Jesuit Church, and plenty of shops and restaurants within minutes. My room was stylish and very clean, with a wonderful view over the river. The historic facade and murals give the hotel real charm, while the interiors feel elegant and well cared for. The staff were warm, professional, and genuinely helpful — from check-in to recommendations around the city Overall, a fantastic hotel if you want charm, comfort, and a prime location in Lucerne. Highly recommended, especially if you can book a river-view room!

Fantastic location and enjoyable stay. Highly recommended!

Everything was perfect Especially the location was really pratical And excellent service It is a overall good hotel I would definately recommend it

location is great, but if you drag check-in luggages, will have some draggy time with the stoney street and stairs the amenities could be better, no body lotion and hair conditioner room size is pretty comfortable toilet, closet doesn't have bidet but i guess it's not the standard there, prefer bigger water flow for the shower

The hotel is very nice and the rooms are well equipped. Everything is there, also slippers and L'occitane products. The view of the city - if you have a good room - is wonderful. Ah, and the room is very clean ! On the negative side, the bed was uneven, maybe because it was used too much, so sleeping was a bit uncomfortable. Then, the rooms are not so spacious. For one or two nights, I fully recommend coming here. I will rather go to a more modern hotel next time because of the uneven mattress.

本來訂的是不看湖的，因為太貴了，誰知道外面裝修，不能開窗又很影響，所以後麪升級了看湖的，景色還是可以的，就是價格有點貴🥲一樓的餐廳很多人吃，送了兩張劵可以到餐廳喝兩杯酒的沒去，人太多了😂我覺得住後面一排不看湖的酒店性價比更高，看個人選擇

Muy lindo hotel sobre el río y muy céntrico y cerca de la estación de ten caminado 6 min. el hotel e restaurante excelente no se lo pierdan porque es exquisito y precio calidad, son para compartir abundantes. La habitación muy linda también, buen servicio de todo el personal

在盧塞恩無敵的地理位置，推開窗户就是雪山，河，教堂 停車酒店會幫忙，很方便 服務員很好溝通 雖然很有年代感的酒店，但是還是做的很不錯