Tamashal, a word derived from the languages of the Kazakh and Uyghur ethnic groups, carries the meanings of joy, perfection, delight, and playful fun.
Wang Meng, former Minister of Culture and a renowned people's artist who lived in Xinjiang for 16 years, highly praised the open-minded spirit of Xinjiang with this remark: "Beyond life and death, everything in life is Tamashal." This saying embodies the life philosophy and wisdom rooted in ethnic languages — life lies in experience! It is about enjoying, playing, savoring, pursuing perfection, taking it easy, and sharing beautiful moments together (Time Share). Tamashal offers tourists the chance to "discover, explore and experience during their travels", allowing both body and mind to truly feel the beauty of life.
Sayram Lake·Tamashal Hotel is the first project under the Tamashal brand. Nestled in Sailake Town at the east gate of Sayram Lake Scenic Area, just 500 meters north of the Tourist Center, it is an extremely scarce lake-view hotel with a panoramic view of Sayram Lake.
The entire hotel complex is enclosed by four buildings, with its design inspired by the natural elements of Sayram Lake such as stones, water and wind. It stands as a land art architecture that originates from and blends into the scenery. The cluster park features a landscape themed "A Song of Ice and Fire", boasting ever-changing views through the four seasons. A sunken art square is specially built in the courtyard to shield visitors from the winds of Sayram Lake. The commercial area focuses on experiential and interactive businesses including featured catering, cultural and creative products, coffee shops and travel photography services. It is the only leisure and entertainment space in Sayram Lake where nighttime and outdoor activities can be held.
"此次入住貴酒店,整體體驗尚有不少需要改進之處,特此提出一些客觀反饋,供參考。
首先,雖然酒店屬於新開業,但整體觀感仍未完全完工。在酒店範圍內簡單走動時,發現一樓入口通往庭院的樓梯仍處於未完成狀態,且沒有任何有效圍擋或限制措施,任何人均可隨意進入並通往客房區域,存在一定的安全隱患。
其次,酒店目前採用的是中央空調系統,設備相對老舊。現今大多數新酒店已採用可獨立調節的空調系統,因此在温度控制方面體驗較為受限。對於像我這樣偏好較低室温、尤其是在夜間需要自行調節温度的住客而言,確實帶來不便。謹此提出,供有類似需求的住客參考。
第三,酒店員工在培訓方面似乎仍有不足。本次入住期間,我們在退房後遺留了一件物品,但酒店方面並未主動聯繫,而是需由我們自行致電詢問。聯繫前台時,對方亦顯得較為不清楚情況,並表示需待次日早上10點客房部上班後方可查詢。正常而言,退房流程應有清晰的交接機制,並由值班經理知悉相關情況。之後前台確認確實有遺留物品,但整體溝通過程較為混亂。
隨後,總經理致電致歉,並解釋前台員工為新入職員工,同時提出補償。然而,我認為問題的關鍵不在於個別員工,而在於整體培訓與安排,例如不應將未充分培訓的新員工安排於夜班時段(我們致電時間約為凌晨1點)。此外,總經理在通話中多次強調希望我們不要留下負面評價,溝通略顯宂長。坦白而言,真實的入住體驗應如實反映,讓其他住客自行判斷是否選擇入住。過於強調避免負面反饋,反而容易讓人感到不適,也偏離了提升服務質量的初衷。"