Patra Comfort Parapat

What a beautiful view from this hotel. Instagram worthy view and rooms. Very clean. Bad pony’s are that it does not have water access. It’s a little out of the way. Difficult if you don’t have your own transportation. The pool etc needs to be updated. They were already taking good care of the landscaping so maybe they will update the pool etc later. Great for getting away from it all in a quite resort for couple of days.

Oke mantap. Ga kecewa liburan di patra parapat, viewnya juga bagus🥰😍

I stayed 1 night which was included in the package tour booked with the Medan Travel Agency (PT Wonderful Indonesia Tour & Travel). We were told that the hotel had recently renovated their rooms, it came as a shock to us. It was in such deplorable condition. 1) The upholstery of the sofa was torn. 2) The shower curtain was falling off the hooks. 3) The toilet seat was loose and wobbly. 4) While showering, the water flooded the bathroom as it couldn't drain properly. 5) The toilet bowl was also unable to flush, and water overflowed, causing a mess. 6) There was no telephone in the room, making it impossible to call for assistance. 7) We suffered two power cuts during the evening 8) The WiFi was a joke – incredibly weak, as we were given the wrong access details, making it practically unusable. I reported these issues to the tour agent, but he was dismissive and unhelpful, telling us that it was high season. This lack of response was extremely frustrating, especially considering the high price paid for our tour package. Overall, my experience was extremely disappointing, and I would not recommend this hotel to anyone. I hope the management takes these concerns seriously and works to improve the condition of the rooms for future guests.