Citysleep hostel och vandrarhem i Luleå

The kitchen is dated, dirty and grotty. I made a cup of tea upon arrival and felt the kitchen and its utensils were unclean. I was totally put off my tea by the state of the kitchen. We were asked to make our beds ourselves with bedsheets left folded. And thank god we were, because as we made our beds we found a stale chip in one bed and a beetle bug in the other. There is no physical staff on site which makes it very difficult to resolve any matters quickly. I called a number through bookings and was put through to a third party outsourced company as it was late (10pm). They offered us a different room which we accepted on the condition we would inspect the beds before fully accepting. While the operator was on the phone we inspected the beds of the second room only to find a leech type worm in the bed. The only solution they could offer was a third bed but at this point we were not happy to stay here at all. So we took all our things and walked into the -40°C night to find alternative accommodation. This place is unclean, I do not recommend staying here at all.