Keys Select by Lemon Tree Hotels, Ludhiana

On my recent trip to Ludhiana , I stayed at Keys Select Hotel. The location of the hotel is a little outside of the city, which is good as there is so much of congestion and noise within the city, this hotel's location allowed to escape it and enjoy the quietude. The check-in was smooth. However, they asked to pay the room tariff at the time of check-in , which I felt was odd as this was the first time I had been asked to do so by any hotel. I did ask the front desk staff " Do you think I will leave the hotel without paying?? " . Anyways I did pay the tariff at the time of check-in. The hotel is under going renovation as they are changing the outside façade and was duly informed at the time of check-in. Also a note was kept in the room informing the same . I got room on the 9th floor . The rooms size are ok not so big not so small and are comfortable, have all basic amenities . The breakfast was good and the service was top notch. The breakfast spread is limited and can be looked into by the hotel management. All staff very polite and helpful to your needs. The housekeeping staff and the room service is top notch. But what really touched my heart was that I ordered food to my room and a specially abled staff delivered to my room. This shows the commitment of the hotel towards creating inclusive workplace. This is highly appreciable. Keep up the good work.

Excellent service Suman from HK department took very good care of us Very nice and humble lady Food is good Centrally heated hotel Good facility Coperative front office and restuarant/ room service staff Highly recommended Best hotel at this tariff

Pathetic response by hotel staff and very irresponsible hotel manger on duty. Plz check out all the things before shifting as no one will be there to help you if any thing not working in hotel room even for the loo flush... Surprised that they changed my room without checking that everything there is working.