Le Dimore del Borgo

We booked two apartments each for 4 adults in each (2 couples per apartment). The description of the sleeping arrangements was Bedroom: Large Double Bed and Living Room: Sofa Bed. Upon arrival both apartments were found to be open plan with only a private bathroom. This was totally unsuitable (see photo) for unrelated couples. The Manager claimed that this was our error and we should have known that both were studio flats. When shown the accommodation booking on my phone she just refused to acknowledge any issue existed. When asked to rectify it she claimed that no other apartments were free. I shoes her a booking site screenshot saying there was free accommodation but claimed it was incorrect. We therefore had to arrange additional accommodation at another location to enable privacy for two couples. The owners have been contacted by our booking provider but remain completely unhelpful and unwilling to offer any compensation or apology. This is a clear case of mi-description and I would advise other travellers to check carefully before they stay at this property. The apartments are quite good but the customer service and attitude when faced with an issue or complaint is appalling.

Decent location just outside the walls. Clean and spacious bathrooms. Linen and towels clean. Breakfast was ok. Major limitation during our stay was the air conditioner wasn’t working in the main bedroom. Staff initially dismissive of suggestion that air conditioner had failed. Once accepting of situation staff tried to locate a technician - who couldn’t fix the problem. However staff were unable to locate a fan or something to make sleep bearable at night. This was problematic on the second floor of an apartment in summer. Otherwise it is a reasonable place to stay.

The staff was very welcoming and there were laundry facilities in house. They brought up a lovely and delicious breakfast tray with many options. They room was clean, roomy and comfortable. I’d visit again!

Perfect location just a short walk from the old city of Lucca. Nice clean spacious apartment with private parking. All of the reception staff were very helpful and spoke good English. Great osteria nearby. We would definitely stay here again.

We had a wonderful experience when visiting Lucca for a wedding. Although the hotel is slightly outside the walled city, it’s a quiet and peaceful location and about 7 min by foot to the walled city. The hotel is spotlessly clean, well decorated, and very comfortable. The beds were amazing, and the pillows were so great I want to order the same at home!! The staff made sure we were very comfortable and brought us breakfast daily…very tasty mix of sweet and salty. Another plus is is the “rolladen” or window covers that kept the room totally dark when sleeping. I would definitely stay here again!

The owner is delightful.

Abbiamo soggiornato in questa struttura in occasione del Lucca Comics. Il costo del soggiorno ovviamente era maggiorato per via dell’evento, quindi sproporzionato rispetto al servizio offerto e alla location che tuttavia è pulita, gradevole nel design, posizionata in un quartiere tranquillo e davvero ad un passo dalle mura. Il nostro soggiorno ha coinciso con una violenta perturbazione atmosferica che si è abbattuta su Toscana e Liguria, pertanto durante il viaggio la receptionist ci ha contattati più volte probabilmente temendo che tardassimo sull’ora massima del check-in 18.30 in cui presumo lei avrebbe terminato il turno di lavoro. Arrivati all’ora prevista (17.30) la receptionist ci ha accompagnati in camera, è entrata con noi, ci ha mostrato l’alloggio e ha acceso la luce in bagno come a controllare che tutto fosse a posto ma non appena uscita ci siamo accorti che il pavimento del bagno era zuppo d’acqua e il calorifero come bagnato di condensa. Quando poco dopo, alle 18, siamo usciti per visitare il centro e prendere un aperitivo, volevamo segnalare la situazione e chiedere rimedio ma la reception era già chiusa, pertanto l’abbiamo segnalata telefonicamente perché ci dispiaceva dover usare gli asciugamani per sistemare il pavimento. La receptionist ci ha comunicato che sarebbe rientrata a sistemare ma alle 21.30, tornati in camera, abbiamo trovato tutto come prima così abbiamo asciugato il pavimento utilizzando la metà degli asciugamani in dotazione. Nella notte intanto il calorifero del bagno ha continuato a perdere acqua di condensa. Nella struttura la colazione viene servita in camera e viene ordinata la sera prima, servita su un vassoio… sarà lo stile della struttura che offre stanze/appartamenti, diciamo che lo stile è un po’ self-made ;) Considerati il rapporto qualità/prezzo e la gestione del disservizio alle stesse condizioni non tornerei.

Dormito in questa struttura venerdì 6 e sabato 7 ottobre. Camera grande e confortevole. Buona l'insonorizzazione esterna. Comoda la colazione, portata dal personale direttamente in camera. Molto cortese la receptionist che di sabato sera, è intervenuta su nostra chiamata per un problema alla card magnetica. Dopo un brevissima attesa ci ha riprogrammato la tessera per poter accedere nella nostra stanza. Torneremo molto volentieri. Paolo e Debora, stanza Romantic.