Appart'hôtel Saint Jean

Staff are very accommodating and helpful. Special mention to Tiva. The location is excellent. Bus stop for the train station is literally right at your doorstep. Fantastic view and very near restaurants and the Sanctuaries. Will definitely recommend.

Really looked forward to staying here but was very disappointed overall The pros Location is great , right in the heart of Lourdes so easy walk to sanctuary , shops , restaurants and bus stop. Size of the apartment was also ok ( we booked a family apartment so should of had 2 bedrooms and separate kitchen / sitting area with balcony and a classic apartment which is 1 separate bedroom with kitchen / dining . What we got initially was a studio room ( bed in same room as kitchen with separate bathroom , dining table was touching end of bed and a window ) and a 1 bedroom apartment which had a bunk bed in the kitchen area ( room 406) with a window looking directly into another room. I asked for a change on this room and got room 402, so had 2 single beds in a room with large window and a double couch bed in kitchen area with a balcony that was 2 foot wide but had stunning views so better. What we didn’t expect was the deposit in case of breakages of €100 ( I took room pics of other peoples damage and showed reception immediately) the box of self catering stuff provided , cups , plates ect to be collected from reception and the overall untidy and dirty room conditions. All 3 rooms we were in had the same issues. Coming to Lourdes with vulnerable people I didn’t expect the room to be a possible health hazard due to lack of basic cleaning and having to ask for basics like toilet roll , clean blankets and sheets surprised me. We had an early flight home & reception staff actually came to check our rooms before handing back the deposits that we paid in cash. Pictures don’t lie Home in door was room 406 when we checked in . Rest are of room 402 . The girl who checked us in on Monday , we didn’t see her again , another girl was left to deal with the issues.

This is a 2 star hotel and you get what you pay for. Reception were very friendly and very helpful. Really good buffet breakfast and good room facilities for very light cooking / making drinks, with fridge, hot plates and microwave oven. A few minor issues, such as hotplate lights did not work, and hotplate was switched on/off at the fusebox; the hair dryer was seriously hot, and the loo seat was loose. When you ask the staff for something they are very quick to help. Overall a good place to stay. The location by the old bridge over river is fantastic, and it is a very short walk to the sanctuary. The airport shuttle arrives/departs no more than 150 metres from the front door.