Comfort Inn & Suites Louisville Airport Fair & Expo

Comfort Inn & Suites Louisville Airport Fair & Expo Bewertungen

Comfort Inn & Suites Louisville Airport Fair & Expo

2912 Crittenden Dr, Louisville, Kentucky, 40209Hoteldetails anzeigen
Comfort Inn & Suites Louisville Airport Fair & Expo
Comfort Inn & Suites Louisville Airport Fair & ExpoComfort Inn & Suites Louisville Airport Fair & ExpoComfort Inn & Suites Louisville Airport Fair & Expo
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Preisgarantie
1 Nacht

Gästebewertungen

3.7/5
24 Bewertungen
Verifizierte Bewertungen
Lage3.7
Ausstattung3.7
Service3.7
Sauberkeit3.7
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Alle Bewertungen(24)
Positive Bewertungen(14)
Bewertungen mit Fotos/Video(1)
Negative Bewertungen(6)
BarnesJerry
Standard-Zimmer (2 Doppelbetten) (Nichtraucher)
Aufenthalt im Mai 2022
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 1. Aug. 2022
There service sucks the woman that checked us in had no customer service. The first room she gave us a key to was someone else's room the second room we went inn was OK until 3 am the same woman came walking In My room
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6/8
Gastnutzer
Standard-Zimmer (2 Doppelbetten) (Nichtraucher)
Aufenthalt im Sept. 2022
Single
38 Bewertungen
5.0/5
Hervorragend
Gepostet am 6. Nov. 2022
Very nice accommodations! Would definitely stay again and recommend to family and friends!
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Chimamanda
Standard-Zimmer (Kingsize-Bett) (Nichtraucher)
Aufenthalt im Febr. 2022
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 3. Mai 2022
Cool place
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Aiqijun
Standard-Zimmer (2 Doppelbetten) (Nichtraucher)
Aufenthalt im Dez. 2023
Business
143 Bewertungen
3.0/5
Gepostet am 21. Jan. 2024
衞生:還可以,看起來很整潔乾淨。 服務:前台人員還可以,挺熱情。 設施:該有都有,有免費早餐供應。 環境:就在機場附近,還算方便。
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Gastnutzer
Aufenthalt im Juni 2024
Anderes
3.0/5
Gepostet am 27. Juli 2024
1st this hotel is located about 15 feet from a major 4 lane road and the hotel runs parallel to it so if you get a room on the road side as we did prepare for a rough night of sleep. Horns, sirens and exhaust noise. Other side of hallway might be better. Hotel is ok. Clean inside, outside had lots of trash and exterior lighting was not working including comfort inn sign (i drove past it once in the dark). Nothing fancy and breakfast is usual Choice hotel bag of scrambled eggs and sausage with waffles, same both days of our stay. I would possibly stay here again but would ask for other side of hallway.
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Gastnutzer
Aufenthalt im Sept. 2022
Business
1.0/5
Gepostet am 18. Okt. 2022
My husband made a huge mistake and was unable to cross the border. ( totally his fault). The hotel was booked through *******. When ******* was called to cancel we were told that it was up to the hotel's discretion. The hotel refused to refund because their policy is that they require 24 hours notice. Totally reasonable, again it was my husbands mistake. However, it was a 3 day booking and the hotel was not willing to refund day 2 and 3 ( which they have received 24 hours notice). Unacceptable.
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Antwort der Unterkunft: Dear Paula R, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.
Gastnutzer
Aufenthalt im Aug. 2022
Familie
1.0/5
Gepostet am 20. Sept. 2022
Do not stay at this hotel. The first room I was given smelled like cigarette smoke and the 2nd room's bathtub did not drain, forcing me to use the sink for bathing. Hotel Tonight should do a better job of screening participating hotels.
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Antwort der Unterkunft: Hi lesakelcy, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
Gastnutzer
Aufenthalt im Juli 2022
Business
4.0/5
Sehr gut
Gepostet am 27. Aug. 2022
Hotel has improved under Wyndham. It is perfectly adequate for short stays and the owners/managers are friendly and responsive to needs. The only downsides are a bit cramped for parking at peak fair times - and the window air conditioners can smell a little musty. But are very efficient!
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Antwort der Unterkunft: Hi PamB239, I can't begin to tell you how much we enjoyed reading this review and thank you for leaving your great rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a pleasant, comfortable, and hospitable experience. Our management is always happy to serve you and we have shared your feedback with our staff to ensure we continuously work on bettering our services. We will do our best to make sure your next stay with us is completely satisfactory. We look forward to hosting you again in the future!
Gastnutzer
Aufenthalt im Juni 2022
Anderes
1.0/5
Gepostet am 18. Juli 2022
PLEASE DO NOT STAY HERE!! Terrible is an understatement. Stayed with our Basketball teams for a tournament at the Expo Center. There are plenty of nice hotels next door, go there, save your time and don’t even give this location a second thought. Staff are all rude, disrespectful, and just plane LAZY. They are so lazy the employees park right in front of the door to the hotel so it makes it difficult to unload and to get through to the open parking. We were not allowed at all to access or use the tables in the lobby to feed 40+ girls during our whole entire stay, so we had to come up with other options which made it stressful on both the kids and parents. One of the only options we had, sadly, was to use our depressing and dirty rooms to eat both lunch and dinner. Rooms are disgusting. Very outdated, mold in showers, ticks found in beds and rooms, coffee pots in bathroom area (which had not been cleaned ever!!), vents that rattle and make noise all night, and even had an instance where one of the main outside doors to one of the rooms would just pop open for no reason and not close properly! (not safe at all!). When bringing up these issues we were told we were wrong and just got a whole lot of attitude with no resolution. One of the employees there (they were no name tags) that worked the front desk during the morning shift was out of control and rude. The employee threw a tantrum in front of our girls & coaches because she had to empty the trash in the lobby again. The employee threw all the trash on the floor and had another worker pick it up because that employee was tired of emptying it. Furthermore, this same employee was complaining about her job and how she wanted to quit. VERY unprofessional!! It did not get any better at the front desk at night either. The employee that was working some of the evenings/night shift was always on her cell phone, and once again was faced with attitude and rudeness when needing assistance. ALL staff that currently works there needs to be trained way better in customer etiquette. This location is definitely giving Ramada hotels a very bad name.
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Antwort der Unterkunft: Dear LLP333, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. I am also displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff too. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies and we hope to see you again in the future- we promised a better stay next time.
Gastnutzer
Aufenthalt im Juni 2022
Business
1.0/5
Gepostet am 14. Juli 2022
Do not stay at this motel- the rooms smell, the shower leaks and is moldy with wallpaper peeling. Breakfast was not worth eating. Expect to be approached by beggars outside in the parking lot. Overpriced- be ware if you choose to stay here.
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Antwort der Unterkunft: Dear Basketballtrave26, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place, especially with the condition of your room, cleanliness, and the breakfast. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you.
Gastnutzer
Aufenthalt im Apr. 2022
Anderes
5.0/5
Hervorragend
Gepostet am 5. Mai 2022
We stayed here for a weekend dance comp in Louisville and it was a very nice room. The breakfast was on par with the cost, the bed was comfy, the room was slightly larger than expected, and the cost of the room was really good considering the weekend we traveled and the cost of others in proximity. Overall a great value and would for sure stay again.
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Antwort der Unterkunft: Hi rmayo724705, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.
Gastnutzer
Aufenthalt im Apr. 2022
Business
1.0/5
Gepostet am 2. Mai 2022
We booked a non-smoking room. When we arrived we walked into a room that smelled like smoke. There is urine stains down the back of the toilet and on the floor in the bathroom. The sheets were not clean. Do not stay here.
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Antwort der Unterkunft: Hi aminto250605, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
Gastnutzer
Aufenthalt im März 2022
Anderes
1.0/5
Gepostet am 27. Apr. 2022
ASE PLEASE PLEASE avoid this hotel. We booked our room on 3/29 through My Travel for a baseball tournament. When we got there they couldn't find our reservation although we had a confirmation number. They were finally able to find the reservation and gave us a room. When we got to the room to our surprise someone else was in the room. We were then told that they lost our reservation and wanted us to find another room. Because of the tournament there were no other rooms in the vicinity at our price point. The manager was really nonchalant and said there was nothing they could do for us. I then asked to speak to the general manager. After about a 10 minute wait they found a room. We were so relieved. When we got to that room to our surprise that room was occupied as well but this time by a bedbug. The front desk lady was so nice. Management wasn't concerned . We left and the room was posted as available on their site. Avoid this place.
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Antwort der Unterkunft: Dear DionneMY01, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay. We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.
Gastnutzer
Aufenthalt im Mai 2022
Pärchen
5.0/5
Hervorragend
Gepostet am 8. Juni 2022
Hotel en muy buenas condiciones, limpieza del hotel impecable al igual que la limpieza de la habitacion, baño comoda y camas sumamentes comodas ubicacion ideal, habitacion amplia, relacion calidad precio ideal
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Antwort der Unterkunft: Hi jrodri583759, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a clean, comfortable and convenient experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy.