TownePlace Suites Louisville Northeast

The staff was very friendly and helpful. The room was fine. We had a studio suite with a kitchenette. In particular, Trae always greeted us with a smile and helped us solve any situations that needed attention. I'll be back.

I would love to give this hotel a great rating but beware of the GM. Our room for the Towneplace was reserved on 3/20/2022. GM Angela Kretzer took it upon herself to “upgrade” the room to a king suite on the Fairfield side of the hotel the day we were to check in. I was told this was due to the hotel being overbooked. When I asked the manager for the room I booked months ago, I was told it was not available. I asked him to get the GM on the phone and his response was that she won’t answer my calls. Why was a room I booked months ago taken from me? This room was specifically reserved because of my disabled daughter, so we had the room and the kitchen to prepare her special diet, store her meds and have a bed for her to sleep in. The reservation was made for 2 adults and 1 child. When it was cancelled (NOT BY ME) and changed to Fairfield, it was only for 2 guests. I have screen shots and emails to back all of this up. Why was I not notified or asked? How does this happen? $60 taken off of my bill was an insult. I understand the hotel wants to be full, but to take a room that has been booked for months and give to someone who just placed a reservation or was it the large party that was there? Just beware they will take your room if it suits their needs.

I really enjoyed my stay here. The staff or friendly and personable. The room was very clean and comfortable. I really enjoyed the shampoo, conditioner and body wash that they provided. They weren't the little tiny bottles you see. They were full size bottles attached to the shower wall and they were nice quality. The bed was comfortable. I was pleased to see some chamomile tea was already in the room. It was a perfect way to wind down. The little kitchen area was super functional and it was nice to have access to dishes. I would definitely stay here again. A++ for this hotel.

I will probably stay another 2 years for work. There are closer hotels to where I work but they treat me like a king here and are very professional. I highly recommend this hotel. Plenty of nearby places to eat etc.