Gastnutzer
16. Mai 2025
We stayed at Mattei’s Tavern from May 2–4, and sadly, it was our most disappointing visit — despite being our third time and the most expensive at $1,500 per night. One of the major issues was the presence of two large weddings during our stay. We were not informed in advance that these events would be taking place, and they completely overtook the common areas. It was nearly impossible to find a quiet place to relax or socialize. Finding our way back to our room with all the “private event” signs was even difficult. Our room had issues (a dirty towel and pillow, hole in the comforter, and noise from the room above late into the night), and the steam room at the spa was unexpectedly out of service. We also had billing problems at check-in and check-out, and the staff seemed inexperienced and unprepared. I reached out to the hotel twice afterward (directly to management and through the contact form) and never received a response. For a resort that claims to be five-star, this experience fell well short.
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