Solaz, a Luxury Collection Resort, Los Cabos

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What can I say other than the word AMAZING. My husband and I visited Solaz for our ten year anniversary. Ahead of our arrival, I reached out to the concierge team to let them know, not expecting much other than a list of amenities I could purchase to celebrate. Instead, we were celebrated multiple times over by the staff across the property. Upon arrival, we were greeted by our butler who gave us a tour of the property in a golf cart, then dropped us off at Mako for beach front lunch. We were given our room at approximately 2. We were upgraded (Platinum Elite member) to a plunge pool ocean view. That room delivered views and comfort. I came to TripAdvisor ahead of my trip to find specific information that I never found, so my review here includes some of those things: - you can use the spa to change into your swimsuits if you arrive early and want to enjoy the pool - they have a market on site for alcohol, non-alcoholic beverages, snacks, toiletries etc. - the pools are heated perfectly which was welcomed for our February visit - A part of our elite status with Bonvoy, we had the choice of 1,000 points or free breakfast daily. We chose the free breakfast which included a full buffet. - we did not get approached once about timeshares - they offer transportation directly through the hotel that's charged to your room. While other services in the area are cheaper, i found this convenient, quick and easy. - We used a taxi to leave property and uber to go back. I didn't try to take uber from the hotel. - The distance to Cabo is about 15 minute drive and to San Jose its about 20 minutes. Its truly the best location. - I don't know about the road noise from the tower rooms, but i am sure its not quiet. We heard it walking through the property, but not in the plunge pool room, nor at the pool. - We had dinner at Al Paiso one night - sat at the bar outside. LOVED the food there and do recommend if you want to stay on property. - Other reviews say the food and drinks are expensive. Its called a "Luxury Collection" so I would expect it to be pricy. For example, we spent $100 with tax and tip for lunch at Mako (two drinks and two lunches). I would personally expect that at a property such as this. - the plunge pool room had a shower that opened up to an outdoor shower. SO COOL. - The plunge pool was semi-heated. It was swimmable during the day but brisk at night. We didn't have neighbors, but i could see how it would be weird if they were also outside swimming at the same time. - The pools don't have signs indicating "kids only" (not that I found anyway). But their website says there are two. I have to wonder if you have kids if the butlers let you know those exist so that families stay at those pools. The pool next to Mako was adults only the entirety of our stay. - There were plenty of chairs at the pool. The only ones gone by mid-morning were the ones directly next to the pool which isn't surprising. But the rest were wide open.

This hotel is incredible. I travel a lot and this property is exceptional. My wife and I stayed in the hotel last year and decided that it was so nice we should joint the club. I was worried that the service at the club would not be as good as the service at the hotel, but I was wrong. I have been working with Denisse and she has been unbelievably helpful. She is super nice, easy to work with, and get's the job done. She has made our experience this trip much more enjoyable. If you decide to join the Solaz club, make sure to ask for Denisse. She will make sure your experience is exceptional.

I think the best way to describe our stay at Solaz is that it is an immersive experience that transcends beyond our imagination. Let me explain. The resort’s unique landscaping, featuring endemic Baja desert flora, and its award-winning architecture seamlessly integrate with the natural surroundings. Every corner of the property is adorned with over 400 works of art by César López-Negrete, celebrating the rich culture and history of the region. The meticulous cleanliness throughout the resort was evident, making our stay even more comfortable and relaxing. Unparalleled Service & Dining Excellence The service at Solaz was impeccable. The Artisan Butler service was my wife’s favourite feature. Our butlers Gabriel and Teresa were available 24/7 to assist us with every need. They were incredibly thoughtful and dedicated to their job. Dining at Solaz is an experience in itself. The diverse culinary options are truly best-in-class, but Cascabel’s breakfast buffet deserves special mention. Each morning, we were greeted by friendly staff who made us feel at home. The rotating menu offered a delightful mix of authentic Mexican dishes and healthy options, ensuring variety every day. The handmade tortillas and fresh local ingredients were a highlight. Our dinner at Al Pairo was unforgettable, especially thanks to Aaron, our waiter, and the talented kitchen staff. They went above and beyond to make my wife’s 36th birthday celebration extraordinary. From the exquisite food to the thoughtful service, it was a night we will always cherish. Luxurious Accommodations Our room was spacious, modern, and designed with comfort in mind. The seamless indoor-outdoor living concept allowed us to enjoy breathtaking views of garden from our private terrace. Every detail, from the plush bedding to the intelligent technology, added to the luxurious experience. Exceptional Concierge Team A special shoutout to Chief Concierge Angelina Garcia and her team for their outstanding hospitality. Angelina helped us plan our trip before arrival and welcomed us warmly with a personalized tour of the property. Throughout our stay, she surprised us with thoughtful gifts that made us feel truly valued. Our family enjoyed our 5 nights stay at Solaz and would most certainly return. P.S. sharing some of my favourite shots that I took on this trip!

For my birthday this year, I decided to travel to Cabo and stay at Solaz. It was truly an incredible experience with the best customer service I have ever encountered. From the moment we arrived, we were greeted with smiles. Alma, the front desk concierge, was very welcoming. She made the check in process very easy which was very much appreciated after traveling for nearly 10 hours. She made sure we were happy with our accommodations. My two butlers, Jorge and Veronica, went above and beyond for us every single day. They communicated with us around the clock when needed and ensured we had the best time—not just at the resort but in Cabo as well. Every day, we went to the beach, where Jesus took great care of us. He always made sure we were well looked after. Solaz was easily one of the best travel experiences of my life. Impeccable customer service, stunning views, delicious food, and luxurious rooms. I cannot wait to return. Thank you, Jorge, Veronica,Alma, and Jesus. We will be back.

From beginning to end, the service we received was top notch. Upon arrival, lead bellman Omar set the tone. He provided vital information about transportation options, and was always looking out for us. Ubers were easy to use, and the bell staff will drop you off and pick you up from the front entrance. We never waited more than 2 minutes for our Uber rides. All drivers spoke English. Omar also provided detailed information about our ocean view room in the towers. We were very surprised to find a rolling 3-piece wooden door that we slid closed at night to cut down on the road noise. And yes, there *is* road noise in the towers, but the sliding door made quite a difference. (Funny how the haters seem to forget to mention this feature.) After reading in reviews that brunch at Cascabel was $60 pp, we were very pleasantly surprised to find it was really only $38 pp, and a terrific value at that. Gourmet food was prepared to order (tacos, quesadillas, omelettes, etc.) and the french toast was the best we've ever tasted--anywhere. Fresh squeezed juices were abundant, and the chilaquiles were to die for. However, the star of Cascabel was Yolanda. She was amazing!! Her recommendations and highly-personalized service made the trip to Solaz worth every penny. She even presented us with a thoughtful departure gift on our last day. Mako was our go-to place for poolside snacks and drinks. The service was frequent, and the food of excellent quality. The pretzel roll chicken sandwich was delish!! Oh, and ask for your margaritas with a half salt/half tahine rim. Housekeeping was spot on. They really do go the extra mile. Please, leave a daily tip for these hardworking ladies. As mentioned, yes, there is some road noise at this property. Is it a deal breaker? Absolutely not. We travel with earplugs anyway, so it really wasn't a big deal. We asked to have our mini-fridge emptied, and it was worth our while to stock up on beer, Topo Chico, and snacks at the nearby Fresko. In our opinion, this is not a suitable property for kids, children, or teens. It is obvious the resort was created for relaxation and not family activities. Speaking of relaxation, the massage I had by Ana was wonderful. Is the spa cheap? No, but the facilities are state of the art. Having also recently stayed at the Ritz Carlton Zadun, we can say that there is much more value at Solaz. Plus, being in the corridor made getting around really easy. Omar and Yolanda, thank you for going out of your way to ensure our trip was unforgettable in every way. The Solaz family is so lucky to have you. We hope to see you again soon.