Château de Berne

"We arrived at Château de Berne excited for a relaxing long weekend in this stunning Provençal estate. The setting, grounds, vineyards, pools, and overall facilities (particularly the spa) are truly exceptional and largely live up to the luxury promise. Unfortunately, the service from most staff fell far short of 5-star standards. From check-in onward, we repeatedly had to flag down personnel for basic needs...drinks, information, or simple requests. This constant effort to get attention significantly detracted from our enjoyment and relaxation. Compounding the issue, the standard of English among many staff members was quite limited, making communication frustrating and inefficient despite the property’s international clientele and premium positioning. As someone who works in hospitality, I was surprised by what appeared to be gaps in training, staffing levels, or attentiveness — especially given the rates charged. We also found the handling of the Michelin-starred restaurant (Le Jardin de Berne) disappointing. The same kitchen and dining space are reused for both the breakfast buffet and evening dinner service. This lack of distinction in atmosphere and setup took away from the special “Michelin” experience. One expects a more transformed, refined ambiance for dinner rather than the same bright, daytime setup used for breakfast. While the food itself had strong moments, the continuity between services diminished the sense of occasion. That said, we want to sincerely thank the evening bar staff, the spa team, and the personal trainer/guide who took us on the 4x4 safari. They all delivered the professional, attentive care (and strong English) one expects at this level. Their excellence stood out and provided welcome bright spots. We hope management addresses these inconsistencies to better align the service and dining experience with the property’s beautiful setting, reputation, and price point. We won’t be returning based on this experience."

La Villa Provençale

Le Mas Pinède

"We spent 5 very pleasant days in a beautiful very quiet property . Thanks to Maria and Pascal for their warm welcome. Breakfast on the edge of the pool. Beautiful spacious rooms with each its small corner terrace. Everything was perfect. I strongly recommend. Madeleine and Pierre de Belgique"

Château les Crostes

"Schönes Hotel, eine Oase in Ruhe. Schöne Gärten, Weinberge und Pool. Es ist ein Hotel, wo Sie sich direkt zu Hause fühlen. Sie können Ihr Frühstück mit herrlicher Aussicht auf den Pool nehmen. Wenn Sie nicht wollen, zum Restaurant zu gehen, können Sie immer die wunderschöne Küche nutzen. Betten lag gut, alles war nett. Jeder hat Respekt für Ruhe, nichts Kabal. Beste Tage kommen für optimale Genießung. Wir kommen sicher zurück."