Tru by Hilton Longview

Very clean and perfectly located for where we going. Staff was friendly and breakfast and coffee bar was good. Overall we will definitely stay here again. Highly recommended!

Disgusting Check-In was easy. Upon entering my room there was a terrible smell. The toilet had poop in it. When I pulled back the sheets it appeared to be blood on them. Thick dust on the walls and lamp. I would never stay here again.

Hardest mattress, furniture is just tubular metal, very uncomfortable. Also this is a 100% pet friendly facility. Upon arrival after you paid in full on booking, they collected $25. They said it was to cover items you might use during the stay. There was nothing in the room except soap and shampoo. When we checked out after less than 8 hours we were told that a refund should be issued via email within 4-5 days.

It was very nice and fun to see guests having a blast in the lobby. The staff was very nice and accommodating.

Check-in was 3. We were there 2:55. They had some trouble finding a room ready. At 2:59 I asked if there wZ a problem, and she said well check-on wasn't until 3. We were disappointed to find out the pool had just been closed. That was primary reason for choosing this hotel. I know they couldn't have done anything about that. When we pulled up workers were out by the front door on what appeared to be a smoke break. One employee went in as we did and left her cigarette pack on the counter beside her. Got to our room a little after 3 and it wasn't reai. The lady cleaning was on another room and said she forgot to finish. Within a few minutes of getting into our room, the TV was having some issues. We called for assistance and there was no answer at the front desk after calling several times. We got housekeeping to look at at and they called someone to assist. Just general frustration of them not being ready, not prepared, etc. The hotel was nice and breakfast was good, just customer support brought some concerns.

We were put in a room that adjoined to a room with 2 barking dogs in it. We complained and they moved us. Should never put travelers in a room by dogs.