Longsheng Yunman field View Inn

This place is a joke. From day 1, it has been pure disappointment. We've arranged a hotel transfer, they were supposed to pick us up once we've let them know, through WeChat, that we have arrived at Erlong Bridge Bus stop (50¥). We've contacted them and tried to call them several times while waiting under burning sun for 45 minutes. No answer. We needed to contact and ask our previous hotel from Yangshuo to call them so they finally replied and sent a driver. Then, a guy was at the hotel. Didn't help carrying luggage while we were walking up the many stairs with heavy backpacks and struggling. He wasn't speaking English, didn't present himself. No idea who he was but clearly not a receptionist. He asked us to wait and then, after a while, gave us a keycard to a room, which we had to find by ourselves. When we entered the room, we noticed this was not at all what we've booked. We went back downstairs and explained it. He asked us to wait some more and went away. A cleaning lady appeared and shown us another room. Which hasn't been clean yet and still not the right type. So she brought us to another one, it was still not the one we've booked but looked like an upgrade. Not sure if it was voluntary or not, as the communication was terrible. We stayed 2 nights in the Panorama Suite (Terrace) but the disaster didn't end there. The room seemed not to be ready for guests (dead bugs, spider webs, dust, green mold and hairs in the toilet). The view on the rice terrace was great though and the potential for the establishment is definitely there but the poor service makes the experience terrible. What could have been a romantic getaway ended up being a nightmare. The owners have no clues what they are doing, nor what hospitality is. The nice cleaning lady was doing her best to be helpful and to provide what was missing in the room (no bath foam gel, then the bathtub was broken, hot water takes forever to come..). Might be due to the remoted location but then, don't build a hotel with bathtub in the room, if you aren't able to commit to it. The place was totally empty so it's not like they were busy. However, there was no one around to answer our questions or explained if the bar or restaurant was open for example. The least you can do is to have some writing information in English to let guests know about breakfast options, touristic tips about the Longji Terrace Scenic area, bus transfer and basic welcoming info. Same for how to use TV, A/C remote control or even the smart toilets system (which was blocked and didn't function properly). Don't pretend to be a fancy luxury hotel by using fake Photoshopped pictures if many things in the room aren't working and you don't have any care for international guests. We've contacted their WeChat account several times to ask some help, no one replied in two days. Then we finally bumped into a woman and tried to tell her this was not okay, and we were very disappointed. She was laughing to our faces and went away. Way too expensive. Obviously, don't recommend.

AMAZING stay!!! Beautiful rooms, beautiful views, and wonderful service. The food is delicious. Cucumber salad is the best we ever had. You'll love this place, it's got a fantastic view and is super peaceful

四月底去的的，老闆人很好，給我們升級了房間，環境很好，衞生乾淨。拉開窗簾就能看見美景，酒店樓下能預訂飯菜。

酒店及房間設計風格很棒，窗外就是梯田！值得推薦！

房間很乾凈，走出陽台前面就是梯田，非常棒！

房間即能看到龍脊梯田，視野很好！房間也很乾凈。尤其是老闆，運動手環拉房間了，主動聯繫我要給我寄回來👍