Mercure Dartford Brands Hatch Hotel & Spa

Buchte eine Übernachtung mit meiner 13-jährigen Tochter. Das Parken war in Ordnung, viele Plätze. Das Zimmer war ideal und sauber. Das Restaurant war sehr schön, ich konnte das Abendessen nicht bemängeln und auch ein tolles Frühstücksbuffet. Unsere einzige Irritation war der Pool, der an dem Tag, an dem wir eincheckten, in Ordnung war, aber am nächsten Morgen kamen wir an, um ihn wieder zu benutzen. Niemand hat uns gewarnt, dass wir 15 Minuten Zeit haben würden, bevor die Wassergymnastik für Tagesbesucher beginnt, und wir wurden gebeten, den Pool zusammen mit einer anderen kleinen Familie zu verlassen, deren jüngere Kinder offensichtlich sehr verärgert waren. Auf der Website sollte deutlich gemacht werden, dass der Pool für Hotelgäste zu bestimmten Zeiten nicht verfügbar ist. Dies würde den Gästen dann die Möglichkeit geben, alternative Hotels zu überprüfen, da dies ein wichtiger Faktor für unseren Aufenthalt in diesem Hotel war.

Had a really lovely time here for my friends 30th birthday. All the staff were so wonderful and welcoming and we definitely came the right time of the year! Had lovely food, the rooms were so spacious and clean, and the spa was so relaxing. Amy Robbins in particular, really made our trip! Was so accommodating and polite, very friendly and also amusing. We had the best time.

Hotel needs a bit of TLC, poor cupboards in gents spa changing rooms, rather dull/dark rooms, AC not very efficient, room was rather cold, and restaurant too cold, we needed a fan heater! Also during Sunday breakfast (busy) orange juice, bacon, hash browns and butter portions all had run out, the food was good but replenishment was slow. Service for Drinks at the bar was slow and the drinks rather expensive. There was a fault on the hot water meaning no hot water in the morning, but later it was back on and boiling hot! Finally the front desk service was good, friendly and helpful, despite one of the computers not working.

The hotel was really good 8 years ago when I have get away weekend with my friends, But in the last 3 years have been there 3 times and is really getting bad in terms of cleanliness and facilities getting really old especially the carpets and the bathroom.

beautiful hotel. amazing location. so clean and nice staff amazing.

Great location for anyone going to Brands Hatch. Hotel staff were great and we have a fantastic size room