Holiday Inn Express Derry - Londonderry

Unfortunately my 2 night experience was not particularly great. On arrival, my room had supposedly been cleaned. However, there was a dirty beer glass on the uncleaned side table and a towel with a blood stain on it. It was very late so I mentioned this the next morning. The staff were very apologetic and said they’d speak to housekeeping and gave me a voucher for a free drink/snack. I then sat down to breakfast and found a huge hair in my bacon!! I complained again. The staff member said…”you’re not having a good day are you”. I was running an event during the day. When I returned, the room had again been cleaned but the beer glass was still there! The staff I dealt with were great but this is really unacceptable for a hotel chain like this. It will definitely be a while until I choose to stay at a Holiday Inn again.

On arrival, it was informed that they don't have any information of the child with us. There was no working exhausts in the bathroom. When informed, it was told that it is on timer, while it did not worked at all. Food was just okay, without much variety.

Delayed check in time , light was off night due to drip. Waited till mng to get lights in toilet