Rosewood London

Das Zimmer war extrem klein, kaum Platz zum Stehen, wenn man das Gepäck abgestellt hat. Das Willkommensgefühl war gleich null. Das separate Restaurant hatte morgens kein Personal. Wenn man heißes Wasser laufen ließ, gab es ein schrilles Geräusch, und nachts war es im Zimmer zu heiß, während die Klimaanlage sehr laut war. Am schlimmsten ist, dass das Zimmer nicht schallisoliert ist; man konnte deutlich Gespräche und sogar das Geräusch des Boilers aus dem Nebenzimmer hören. Die Erfahrung war schlecht, obwohl die Lage des Hotels gut ist.

I’ve always liked Rosewood, so I booked a night at the London property to enjoy a luxury stay. The building itself is stunning, but the room was on the small side with no view. We’d booked a breakfast-inclusive package, yet ended up paying substantial additional service charges and fees. Paying at the hotel led to our card being charged twice; the refund process cost us on the way back due to fees. The hotel also added a discretionary service charge on top of the room rate. Hours after checkout, another £75 was taken from our card with no clear explanation. All told, we were hit with around £150 in unexpected fees for a single night. Even accepting that luxury hotels are pricey, the lack of transparency and the billing confusion made the experience underwhelming. Once was enough.

The service of the hotel is very good, and the staff is very warm and decent. The various facilities in the room are amazing, and the bed is large and soft. Shower gel, shampoo and body lotion are all very good. It's a perfect experience for one night. I'll come again if I have a chance.

Great location, great service and attentive staff. Will recommend

Location average, not the best, the service you expect much better for this standart. Overal not to bad but not great either. No indoor facilities.

The hotel was almost empty — at breakfast in the mornings there were no more than three tables occupied at the same time — yet we were assigned the furthest corner room, which felt more like a narrow corridor than a proper hotel room. The view overlooked a dirty rooftop. Given the low occupancy, it was obvious that the hotel had the option to offer a more comfortable room. Breakfast deserves a separate mention. To access the restaurant, guests have to leave the hotel and go outside, putting on a jacket, as there is no internal entrance. For a hotel of this level, this is a very strange and inconvenient setup. The food quality was also disappointing — the toast looked as if it had been prepared the day before. An attempt to use the spa facilities was also unsuccessful. Despite the advertised opening hours until 10:00 pm, the spa was actually closed at 6:30 pm — apparently exactly when the massage therapist finished their shift. Guests’ needs for the sauna or steam room later in the evening clearly did not seem to be a priority. Overall, the hotel felt completely unwelcoming, with very formal service and a noticeable lack of customer orientation. For a brand of this caliber, this was a major disappointment. The only consistently pleasant part of the experience was the warm welcome from the staff at the entrance. They always opened the doors for us and spoke so kindly, making us feel genuinely welcomed — as if we were the most desired guests.

One of the best hotels in London

Excellent and beautiful hotel to stay , except for the service , there are rooms to improve . Stay at other 5 star luxury hotel before , it could be better .

Horrible service and attention to detail