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Lage4.5
Ausstattung4.1
Service4.4
Sauberkeit4.4
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Verkehrsgünstig gelegen(18)
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Negative Bewertungen(8)
Gastnutzer
Deluxe Zimmer
Aufenthalt im März 2022
Reise mit Freunden
3 Bewertungen
3.7/5
Gepostet am 24. Apr. 2022
Das Parken von Privatautos ist schwierig, da sich vor dem Grundstück eine Busspur befindet.
Das Doppelzimmer, das mir angeboten wurde, hatte eine alte funktionierende Klimaanlage, die laut war. Rafael the Night Manager konnte ein anderes Zimmer anbieten und die Situation einvernehmlich regeln.
Insgesamt ein gutes Hotel, wenn Sie kurzfristig bleiben und eine zentrale Lage suchen.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Dear Guest, Thank you very much for choosing Thistle Holborn as your accommodation in London as well as for taking the time to share your experience with us. We are really happy to hear that you found the location very convenient and you enjoyed our breakfast as well. We truly appreciate that you also found our approach and efficiency welcoming, positive towards our guests which is our most priority. Thank you once again to give us good rating. Hope to see you again with us. Mehnur sultana Faradiba Reception
Anonymer Benutzer
Deluxe Zimmer
Aufenthalt im März 2022
Reise mit Freunden
5 Bewertungen
1.0/5
Gepostet am 6. Mai 2022
Das Personal an der Rezeption ist stärker und der Umschlag des Hotels geht unerklärlicherweise verloren.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank, dass Sie sich für das Thistle Holborn als Ihre Unterkunft in London entschieden haben und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir bitten um Entschuldigung, dass wir Ihre Erwartungen während Ihres Aufenthalts nicht erfüllen konnten. Wir freuen uns über Ihre Kommentare. Sie helfen uns, uns in Zukunft zu verbessern und unseren Gästen den bestmöglichen Service zu bieten. Mit freundlichen Grüßen, Mehnur Sultana Faradiba
Adventure Gal
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Aug. 2024
Reise mit Freunden
3 Bewertungen
2.5/5
Gepostet am 9. Sept. 2024
Hotel was conveniently located outside a bus stop with buses going to Oxford Circus, SOHO, Chinatown etc.
Area is relatively safe.
Hotel-wise not the best for a four star. Definitely can improve on service and cleanliness. Probably also time for a refurbishment of furniture and white appliances. AC was making weird noises the entire time of the stay, shower door wasn’t working, surfaces weren’t not clean (we used a wet wipe right after housekeeping and it was so filthy - yucks!). Oh and the room only comes with shower gel and shampoo in terms of amenities (unlike the long list it states in description).
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Gulilou
Standard-Doppelzimmer
Aufenthalt im Febr. 2024
Familie
15 Bewertungen
5.0/5
Hervorragend
Gepostet am 13. März 2024
Hotel is located at SOHO of London with many shooters nearby, such as Primark, Sainsbury's, MacDonald, Burger king and etc. If you make your choice with breakfast at hotel, it is a fantastic English breakfast with full variety of tea, drinks and fruits. I would strongly recommend to include the breakfast in your hotel booking as it is very worthy when you have your breakfast outside.
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6/7
Antwort der Unterkunft: Hello Gulilou, Thank you for your feedback, Im glad yo see you had a lovely stay and we hpe to see you back back wit us again. Kind regards Jaime Front Office Manager
Gastnutzer
Executive Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2023
Familie
1 Bewertungen
2.7/5
Gepostet am 22. Dez. 2023
Arrived at hotel and had booked executive room with sofa bed. Enter room and no sofa bed. I called reception and they shared that sofa beds are not in all executive rooms. However, I specifically booked executive room with sofa bed. They then came with an extra bed. The safe in the room had an error, called someone, they said maintenance finish work at 4:30 so they can’t come until tomorrow.
Went to the bar, no signs anywhere saying card payment only. Order, the server didn’t share on order card payment only. Go to pay in cash - exact money and this was refused. No acknowledgment that we were not informed at all with no signs. Server and manager were laughing at us, shared he would have to stop me from leaving if I paid cash.
The staff need serious training, a let down to the whole experience. I understand that card may be more secure, but so is a working safe in a room where staff can access.
Avoid.
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Antwort der Unterkunft: Dear Guest,Thankyou for the feedback. We are truly sorry about the trouble you have had during your stay and all the inconvenience caused. We have forwarded the comments to the internal team . Apologies again for the difficulties. We hope to serve you better in the future. Thanks & Regards,Ipsita Behera
WongLeona
Standard-Doppelzimmer
Aufenthalt im Mai 2023
Single
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 14. Juni 2023
Excellent experience. A bit expensive, but feel very comfortable and relaxed.
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Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback. We are thrilled to hear that you enjoyed your recent stay with us and that we were able to meet your expectations.We appreciate your kind words and are glad that our property was able to provide you with a comfortable and enjoyable experience. Our team works tirelessly to provide exceptional service and ensure that our guests have a memorable stay, and we are delighted to know that we were successful in doing so for you.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another stay in the near future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,Ernest Antwi - Front of House Manager.
Lilian
Junior Suite
Aufenthalt im Sept. 2023
Familie
3 Bewertungen
3.5/5
Gepostet am 8. Okt. 2023
We stayed at this hotel for 4 nights and gave feedback on day of arrival and again on the second day that the towel rail cannot be heated up but the matter remained unresolved on the day we departed.
There was complimentary bottled spring water in the room on day of arrival. However, unlike all hotels where bottled water are replenished everyday, this hotel does not.
Toiletries such as tooth paste, tooth brush and body lotion are also not provided.
There was only one small bottle of shower gel and one small bottle of shampoo with conditioner provided throughout our stay. As we had booked the room for 3 pax over 4 nights, we had expected the housekeeping to top up the supplies when they cleaned the room but to our disappointment, there was no replenishment and we had to call the reception to request for topping up.
Location wise, this hotel is within close proximity to The British Museum, a short stroll to Covent Garden and Chinatown and there are many eateries within 5 min walking distance.
Übersetzen
Antwort der Unterkunft: Dear Guest,Firstly, thank you for taking the time to leave a review following your recent stay with us at Thistle Holborn, It only pleases us to receive honest comments about our hotel team and the service we provide. We are truly sorry for the experience you have had, during your stay. We always strive hard to keep our guest happy & satisfied. Please be known that your feedback are highly important and acted on expeditiously. Glad you liked the Location & your strolls nearby.Apologies again for the inconvenience . We hope to serve you better in the future.Kind regards,Ipsita Behera Reception Manager
Chris
Standard-Doppelzimmer
Aufenthalt im Juli 2023
Familie
5 Bewertungen
4.0/5
Sehr gut
Gepostet am 11. Aug. 2023
Nice hotel in a great location close to the underground and within walking distance of the British Museum and Covent Garden. Standard double room was quiet and clean. Buffet breakfast had plenty of choice and was good quality.
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Antwort der Unterkunft: Dear Chris,Thank you for sharing your positive experience, Chris! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that you found our location convenient,room comfortable, and breakfast satisfying. We hope to have the pleasure of welcoming you back in the future for another enjoyable visit.Thank you,Kind regards,Amal Unnithan-Reception Manager - Thistle
Gastnutzer
Executive Zimmer mit Kingsize-Bett
Aufenthalt im Okt. 2023
Pärchen
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 10. Nov. 2023
Managed to reserve a late checkout. Room comfy and clean. Slept well
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Antwort der Unterkunft: Dear Guest,Thank you for your positive feedback.I hope that we can welcome you back in the near future to give you another great stay.Best regards,Michael Ferraz - Reception Manager
Gastnutzer
Standard-Doppelzimmer
Aufenthalt im Dez. 2022
Single
10 Bewertungen
4.5/5
Großartig
Gepostet am 28. Jan. 2023
Great location and able to access everywhere. Quite spacious even for a standard room. Just the water supply for shower was a bit unstable. Took more than 5 mins to have hot water for shower then not quite able to tune the water temp. Water was way too hot even turned the tap to central
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Antwort der Unterkunft: Dear guest,Thank you so much for choosing The Thistle Holborn whilst staying in London as well as for taking the time to share your experiences with us. We always strive to deliver the best experience to our guests and I am pleased to know that you had an overall enjoyable stay with us. I am sorry to hear that you had an issue with hot water in the room. Thank you for bringing this to our attention. I hope to have the pleasure of being able to welcome you back. Kind regards,Maria GallegoFront Office Manager
Gastnutzer
Standard-Doppelzimmer
Aufenthalt im Juni 2023
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Juli 2023
Good hotel and great location. Great buffet breakfast. Definitely will be back when next in London
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Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback. We are thrilled to hear that you enjoyed your recent stay with us and that we were able to meet your expectations.We appreciate your kind words and are glad that our property was able to provide you with a comfortable and enjoyable experience. Our team works tirelessly to provide exceptional service and ensure that our guests have a memorable stay, and we are delighted to know that we were successful in doing so for you.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another stay in the near future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,Ernest Antwi - Front of House Manager.
Dubravko
Executive Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2023
Familie
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 28. Juli 2023
I was nice. We had a great time. The Fish and chips was great. The Hotel is worth the money.
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Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback. We are thrilled to hear that you enjoyed your recent stay with us and that we were able to meet your expectations.We appreciate your kind words and are glad that our property was able to provide you with a comfortable and enjoyable experience. Our team works tirelessly to provide exceptional service and ensure that our guests have a memorable stay, and we are delighted to know that we were successful in doing so for you.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another stay in the near future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,Ernest Antwi - Front of House Manager.
Gastnutzer
Standard-Einzelzimmer
Aufenthalt im Dez. 2023
Single
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Jan. 2024
very close to theaters and underground
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Antwort der Unterkunft: Dear Guest,Thank you for your review, and I'm glad you found our location perfect for your trip. We will look forward to welcome you back in 2024.Kind Regards,Ipsita Behera
Bethany Nichols
Junior Suite
Aufenthalt im Febr. 2023
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. März 2023
The hotel is a superb location with easy access to covent garden, Oxford Street and the theatres. We stayed in a junior suite which was huge. We stayed for my daughters 21st and they left chocolates, prosecco and fruit and a card on the table for her. Would definitely stay here again all staff were excellent.
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Antwort der Unterkunft: Dear Bethany,Thank you for taking the time to write such a wonderful review further your stay with us! I am delighted that the team went out of their way and made your special occasion a memorable one. It is also a pleasure to know that we have won you as one of our many satisfied guests. The team and I look forward to having you back soon! Kind regards,Maria GallegoFront Office Manager
Nickolas Kenneth Kemp
Standardzimmer mit zwei Einzelbetten
Aufenthalt im Mai 2023
Pärchen
12 Bewertungen
5.0/5
Hervorragend
Gepostet am 14. Juni 2023
Great hotel with great location to the Holborn undergound station
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Antwort der Unterkunft: Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback. We are thrilled to hear that you enjoyed your recent stay with us and that we were able to meet your expectations.We appreciate your kind words and are glad that our property was able to provide you with a comfortable and enjoyable experience. Our team works tirelessly to provide exceptional service and ensure that our guests have a memorable stay, and we are delighted to know that we were successful in doing so for you.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another stay in the near future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,Ernest Antwi - Front of House Manager.