The Imperial

Die Lage ist fantastisch, mit bequemen Verkehrsverbindungen und vielen Annehmlichkeiten in der Umgebung. Besonders schön ist der offene Innenhof, der zum Entspannen einlädt. Der Begrüßungsservice war ausgezeichnet, das Personal an der Rezeption sehr hilfsbereit und freundlich, und die Gepäckträger waren sehr proaktiv beim Transport des Gepäcks. Im Vergleich zu anderen Hotels im Stadtzentrum in Großbritannien ist das Zimmer geräumiger, gut aufgeteilt und mit brandneuen Einrichtungen ausgestattet. Ein kleiner Nachteil ist, dass das Zimmer kürzlich renoviert wurde und noch einen leichten Geruch hatte, was aber den Gesamteindruck kaum beeinträchtigte.

This was my first trip to London and I really enjoyed my stay here. The front desk staff were warm and helpful, the room was clean and quiet. There were no tissues or slippers in the room on arrival, possibly for environmental reasons. I contacted housekeeping and they delivered them quickly. Huge thanks to the team for safely keeping my passport and wallet, which I accidentally left behind at check-in. I had no clue and went shopping without them! I’m not used to carrying ID with me back home, so I did not notice. Their care saved me a huge trouble. Highly recommended, hope to see you again.

The gym is great and there’s a sitting area outside. The shower booth in the bathroom is a bit tiny, but other amenities are great. Housekeeping forgot to empty the bin in the room once and to restock the tea bags 2 out of 6 nights.

The hotel was newly opened and quite centrally located. Close to Soho which we really appreciated. The rooms were clean. Staff is very polite and helpful. Would visit again

My girlfriend and I spent two fantastic nights at The Imperial in London. The hotel has just undergone a gorgeous renovation, offering a fresh, modern feel in an unbeatable location right near the British Museum and Russell Square. The highlight was definitely breakfast on the rooftop, where we enjoyed delicious food alongside stunning panoramic views of the London skyline.

Top! Reception staff very useful.

Had a very enjoyable stay at the Imperial. Staff were extremely friendly & helpful & keen to make a good impression. Check in was a little different with no reception desk although we were offered a welcome drink which was a lovely touch. A few members of staff approached us & perhaps a system is needed to ensure smoothness of check in / out (& more effective use of staff resources) We had a similar experience in the restaurant at breakfast where there was a queue & confusion over our order. Having said that, we thoroughly enjoyed our stay & would definitely return, we understand the hotel hasn't been open for long & just needs time to smooth out teething problems.

I think this could be a very good hotel if a few small things were improved. There were no basic amenities provided in the room at all. Of course, the staff kindly brought them when I asked, but I think guests would be much happier if the standard amenities were already prepared in the room from the beginning. It would also save the staff from having to make extra trips back and forth to deliver them. Coffee capsules and bottled water were also often forgotten. The carpet was not cleaned thoroughly, especially around the corners, and I noticed the same pieces of rubbish left there for several days. On the positive side, Chloe assisted me both at check-in and check-out. She always had a lovely smile and provided such warm and welcoming service. She is truly a wonderful member of the team. If these small details could be improved, I think this would be a very good hotel.

Welcome drink offered. Staff are friendly and helpful. Room is clean. But remember to bring along your tooth brush and tooth paste which are not available in most hotels in London. Will definitely stay in the hotel again.