Twyne House Apartments

The apartment was very small and absolutely not clean. The service was extremely poor. There was a man named Mehdi who was honestly disgusting in every way — his behavior was rude and disrespectful. He took a €500 deposit from us without informing us in advance. Check-in was at 3:00 PM, and check-out was at 10:00 AM, unlike most hotels where it's at 12:00 PM. We were 5 friends and booked an apartment for 5 people, but they gave us a place suitable for 4 or even less. The bed was way too small. He refused to give us more than one key and treated us terribly throughout our stay. The apartment was very old, the air conditioning barely worked, and the place was in a dangerous neighborhood full of thieves. The apartment was dirty and in a disgusting condition when we arrived. In short, the apartment was not good at all — especially because of Mehdi. He is an extremely disgusting person and has absolutely nothing to do with the hospitality industry.

They don’t answer there phones left me stranded I book for five nights and I was not able to get in the first night….even text they don’t reply at all but read the text the front desk so rude

Top Alloggio eccellente zona tranquilla e poco rumorosa. Custode gentile e disponibile. Unica nota dolente tendaggi e tappetto poco pulito ma ritengo responsabili gli ospiti maleducati che non rispettano i luoghi altrui

This was the worst experience in my life. I do not recommend this place at all. The Staff and Manager were rude and disrespectful, after i complained about the cleanliness of the apartment. They don’t clean the apartment and told me that the cleaner comes once a week. And mind you I stayed here for 9 nights. Requested for change of towels and the manager calls and started screaming at me telling me all sorts of nonsense. Please I repeat do not stay here, the staff and the manager are rude and don’t care. There’s no ounce of customer service and they feel so proud like you’re doing them a favor staying here. Terrible overall and would not recommend.

Although the apartments are modern, clean and well situated, we had a terrible experience with lack of some basic necessities, the service provided and the people providing it. We rented two apartments and they “couldn’t” get the AC to work, so we had to rely on fans with temperatures every night exceeding 30C with two elderly and a toddler. We had to extend our stay for health reasons, we couldn’t as there was no one in the “lobby” most of the time, so we had to do a new reservation which was ok as the price per night was the same, but it also meant paying the “mandatory” extra fees twice for each apartment, so we ended up paying four times for services that were never fulfilled.. let alone the nasty odours from the garbage that you smell everytime in and out of the main entrance, the attitude of the “caregiving” personnel, no answers to our emails, and last but not least, we asked to checkout at 8h30am in the morning just for the checkout to take forever.. we missed our train, paid for new train tickets and almost missed our flight. Lack of basic necessities, predatory practices, poor service quality and the list goes on. Avoid and save yourself from a terrible London experience.

Good stay Good accommodation in inner East London, good for families and close to numerous things.