Gastnutzer
3. Juli 2022
WHAT A CAR CRASH OF AN ORGANISATION!! So we arrived ready for their 1200 opening time as advertised online AND ON THEIR OWN PRINTED SIGN on the door. No sign of life, no lights on inside. We tried calling, no answer. Eventually the doors opened at 1305 with a big queue of people trying to check in outside, all of us none the wiser what was going on. Everyone there was staying to get to a gig at Tottenham, its good location for the but not if you're on a time schedule!! The pub stank. Like stale wet dog and old beer. The floor was dirty, tables were sticky. We were all told to sit and we'll be checked in. A man turned up about 1315 and had the cheek to comment that we've all turned up together, maybe if they'd opened on time (and he hadn't been 75min late it would be less pressure on him??) Group ahead of us took ages to check in as there was argument over if they'd already paid. We were told that our room was ready..... but he didn't know where the key was. So we had to wait while others were checked in, shown to rooms and leave for the gig while we still didn't have keys. One other couple got told that they didn't have a room despite having their booking confirmation. A group of 2 couples were told that they were going into a triple and a single. Not one booking was without incident and the "meh nothing I can do" attitude of the man checking us in was awful. Not a single apology given out. We got a key in the end and the room didn't surprise. You've got to go up steep fire escape stairs so especially bad for anyone with mobility issues, small children or planning on having a couple of drinks. Our room was just so shoddy, the whole place is untidy and unloved and considering the big boiler through a door in our room with no carbon monoxide alarm to be seen, unsafe. If there was anywhere else to stay in the whole of London we would of gone, we know there wasn't because of the poor couple that were searching when they got turned away (despite having a booking!!!!!) Honestly these people don't care, are far from professional and shouldn't be running a bath. Shower in room broken. Flooring damaged and poor fitting causing me to trip, unlocked storage cupboard with boiler in, broken cupboard hanging on by a single screw, cigarette holes in the bedding that looked like it was 40 years old. PLEASE DON'T GIVE THESE PEOPLE YOUR MONEY
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