DoubleTree by Hilton London Ealing

The location is a bit far from Ealing Broadway and town centre and the facilities in guest room or public area is not properly maintained. The hotel provided me a disabled-facility guest room to a normal traveller and not informing me in advance. And the disabled-facility room is at the farmost end at the floor passing through a few fire-rates closed door in order to access the room. It is not a friendly-design to disabled and also not a good service to a normal traveller.

Conveniently located near Ealing Common tube station, which is connected to major lines such as Piccadilly and District lines. It’s also a short walk (about 8mins) to Ealing Broadway station, which runs the new and speedy Elizabeth line. However, do note that it’ll take about 20-30 minutes to get to Central London. Reasonably priced as far as London hotels go. This is probably the best part of the hotel. The cleanliness leaves much to be desired - upon check-in, I spotted brown stains on the wall in the room, mysterious white stains in the toilet (that looks like dried up toothpaste), a layer of dust on the surfaces and so on. Water boiled in the kettle also had a layer of oily film on it, but the hotel was nice enough to get a replacement. While there obviously are areas for improvement, the staff works hard to clean the rooms every day, so that’s appreciated.

This hotel's service is very bad, I booked with them but my flight got canceled due to weather conditions. i called them to discuss the situation with them bit mo one answered then I called trip.com to try to cancel for free but they still refused to refund me any money. So disappointing service and treatment. No respect to costumers. Total RIP of!! Never again booking such hotel. Stay Away.

Very small rooms and tiny bathrooms. The AC and heating was really noisy. Quite a long walk into Ealing from the hotel

Good location, close to Ealing Common station Lovely room and bathroom. On the small side but perfect for 2 night stay. Checking in wasn't easy as my partners details were not on the booking form. I tried to call the hotel to explain my partner would be there first, no answer. Even speaking to hotel reception on the phone via my partner and showing a copy of my passport and having all the booking details with payment confirmation wasn't enough (I was in another area of London). I had to email over details to an odd email address. My poor partner had to wait until I was able to do this as at a work function so not checking my phone. Annoying that as a British Citizen who lives 1.5hours away from London I have to check in with so much documentation and credit card deposit.

Honestly, I could not sleep in the nights. I was at room 327 for 3 nights, it was so noisy just outside the window, I don’t know if it was a boiler or something else as I could not see. I complained to the receptionist hopping they would give me different room but no way. You would not say I was in Hilton room, so disappointing.