Gastnutzer
27. Januar 2024
We booked 10 nights back in November 2023 to stay at the end of January 2024 (so not a last minute booking). We had to pay at the hotel on arrival. We arrived and were given a room down the back away from a family with a baby (at the hotels suggestion). Our room was extremely dark and dingy. Locks were difficult to lock. Shower had a slight trickle of water, no amenities as per our booking. The bed was rock hard with only a top sheet, no doona or extra pillows. We complained to management who offered another room but for only 6 days out of our 10 day booking, it also had a trickle from the shower and was not much better. We walked around the island and decided to book elsewhere. Upon returning to Sandy Beach Bungalows, initially they were not willing to refund us. We then spoke to the owner who agreed to refund half our booking only after we explained our experience, but we had to cancel through *********** so we could not leave feedback. Advice to others, check out your room before paying anything to the hotel. I am very disappointed that they would only offer a 50% refund rather than the whole amount less one night. These photos were from our bathroom.
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