Grand Victoria Boutique Hotel

The Grand Victoria Hotel has many plus points - a gracious old building, attractive rooms, friendly staff, and a good central location. Unfortunately the hotel is unable to provide a basic requirement: a good night’s sleep. The hotel holds many functions during the day and the evening, but unfortunately the lay out of the hotel (all rooms overlook internal atriums, and all windows open ONLY to the atriums) means that any evening functions disturb guests. On our first night the music stopped at midnight, and we were then able to sleep (although we were woken early by the setting up of breakfast service on the floor immediately below us). On the second night the music was deafening!!! and went on until 1.30 am. At 2.30 am the staff started dragging furniture along the floor below us, to set up for another function the next day. We got only 4 hours sleep. Our complaint the following morning was met with fulsome apologies and agreement that the extended disturbance was unacceptable (and an admission from the staff member that noise disturbance for overnight guests is a regular problem) but no adjustment was made to our bill. When we insisted we were given a discount of 10% - inadequate for the loss of a good night’s sleep. A further point to note is that because the windows only open to the internal atrium they have to be kept closed. As a result our room was terribly hot, and had neither a fan nor aircon. We were so disappointed that what should have been an enjoyable stay was marred by noisy functions on both nights, and we’re especially annoyed that we were kept awake until after 3 am on the second night.