The Anniversary Inn - Logan

DO NOT STAY IN RICH'S DRIVE IN ROOM!!!!! It had a TERRIBLE odor. We got sick from the odor and could not sleep that night. We reported it so the web site could be changed to state there is an odor in the room. But, we were only reimbursed $56 of the $176 for the worst night of our lives! The night before we stayed in the Aphrodite Room and it was very nice except the tub's whirlpool jets shot out clumps of long, dark hair and black flakes when we turned them on. Yikes!

My husband and I are both in our 70s. Ten years ago, he surprised me with a stay at the Anniversary Inn in Logan, Utah. On November 21st, he hoped to recreate that surprise by reserving the same room. However, the surprise was an understatement! When my husband retrieved the key and opened the door, we were immediately disgusted by the filthy carpet, stained with oil, dirt, and grime. Since it was a cold November evening in Logan, my husband went to start the fireplace, but the switch didn’t work, so we could not ignite a fire. Realizing that we could not stay in such a dirty, non-functioning room, my husband tried to call the front desk clerk, but the phone didn’t work and there was no dial tone. Unable to reach the clerk by phone, we went to the front desk to express our concerns directly. The clerk showed us two other rooms; however, to access either of these rooms, we had to walk up stairs that were covered in filthy carpet. Additionally, the paint on the walls and doors was cracked and peeling, and a rancid smell permeated the area. When the clerk opened the door to the first of two rooms, the first thing we noticed was that all the lamps and the phone were unplugged. Before we had a chance to determine whether the room was acceptable, she closed the door and said, “Let me show you something else.” The second room also had the same noticeable issues; the lamps and the phone were also unplugged. Additionally, the bathroom tiles were badly cracked, the stand-alone mirror had drippings on it, the towels felt rough, the window shades were inoperable in most windows, and three lightbulbs were burned out. The cost of the room was $200 per night, which was supposed to include breakfast delivered to our room by 9:30 AM. However, this never happened. By 10 AM, we decided to leave, realizing that staying at the Anniversary Inn was not just a bad experience, but truly a terrible idea. After driving several hundred miles to our next destination, I realized I had forgotten my nightgown in the room at the Anniversary Inn. I naively hoped that someone from the Inn would reach out as a courtesy to inform me about the lost item. To my disappointment, I found out that the employees at the Anniversary Inn do not offer that service, leading me to believe they would rather keep or discard items left behind. In summary, we have never been so thoroughly disappointed, and frankly disgusted, with a place of business as we are with the Anniversary Inn.

I gave the following review directly to Anniversary Inn regarding our stay on 9/11-9/12. Have never had a reply from them. We stayed in the Southern Comfort room. So sad to see you drop from a 5 star down to a 2 star. Interesting that you asked for a review, as I left a note with the front desk at check-out of all the issues of this stay. We have been coming to the Anniversary Inn for 30 years, different owners, new rooms, updates to rooms and have seen lots of changes to the way things are done, what amenities are included and changes to the breakfast menu. I understand that times are hard and that changes sometimes need to be made. However, when you market yourself the way you are doing AND charging a premium for a stay AND your online presence shows a specific breakfast menu (the same one we enjoyed on our last stay in December) and yet you serve a breakfast that costs less than $2 for both of us? You've made changes and sacrifices in the wrong direction. We came to celebrate my husband's 60th birthday, as we've always had great treatment at your locale and to be so terribly disappointed was hard. Room appeared clean however there were issues: #1. Started filling the tub when the water shut off, my husband figured out that the top of the spout had popped up and stopped the water flow. As long as he held it down, the water came out, if he removed his hand the water stopped. He then tried turning it a little while pushing down and that seemed to lock it in place. Unfortunately, while the water was filling, we noticed a used bar of soap on the other side of the tub, so it was doubtful if the tub had been cleaned- so no tub. #2. In the shower, the wand was gone, the tubing was there except the wand had been removed. (this makes your room appear even more dilapidated since a $25 part hadn't been replaced.) #3. There appears to be black mold in the grout and sealant around the tub and in part of the shower. It needs a good cleaning, and if actually mold, replacement. #4 The towel rod by the sink came off when lifting the towel off. My hubby hung it back on. (maintenance again, all you need to do is tighten the little screw at the base; your other towel rod looks close to falling off as well). #5 Your sign in the room states that there are disinfectant wipes provided - there were none! They were provided on our last stay. (Put 2 or 3 disinfectant wipes in a zippy bag for each stay if you're concerned someone will take an entire container). (These didn’t affect my rating) #6. 4 DVD's were left in the room. #7. Toilet paper - ok, not a deal breaker but a little info. Using cheaper toilet paper doesn't save you as much as you think. When guests have to use more just to take care of business you've literally flushed your 'savings' down the toilet. Use one of the big bulk stores brand toilet papers, you'll get the savings and lean more toward the luxury side of your rooms. #8- Burnt out bulbs - also not a deal breaker, just a maintenance issue. Either y