Premier Inn Scarborough (North Bay)

Stayed in this hotel in November for a sea side trip, mainly to visit Bridlington and Scarborough. First of, if you have the extra money to spend in the south bay one I would recommend it as it is much nearer to the beach and attractions. As for the premmier inn we stayed at, it was your typical premier inn with friendly staff, good facilities and clean rooms. There are only four things that went wrong: 1. The bath tap unit, when on the shower setting, sprayed water out of the pipe, we did manage to block the water from going on the floor with the shower curtain, but it still made a mess. 2. When we asked for another bath towel from reception, it was covered in black/brown stains. 3 The restaurant was closed due to inadequate staffing. This didn’t bother us however as we went to the independent pub next to it which served nicer food in my opinion. That does lead me on to my fourth which was that there didn’t seem to be enough staff around. They were constantly running between the bar and reception. Bar the negatives, this was a really affordable and comfortable place to stay for 2 nights. I would definitely recommend as most of our issues were one time things.

When you book Premier Inn you don’t expect 5 star luxury but from staying at many others over the years this just didn’t seem to match the standards of others previously. Room wasn’t dirty but didn’t feel totally clean. Tea/coffee sachets were ina little grubby box that was manky. Toilet had poo marks in bottom of bowl along with a bit on side just above water line, toilet had clearly not been cleaned. Towels had definitely seen better days. Worst of all was the bed, which was as definitely different to any other ones slept in at other Premier Inns. Bed was solid, mattress poor as you could feel the bed underneath, poor sleep because of this and a sore back to boot. I’d look elsewhere.

Yes it’s Bank Holiday so we were expecting higher prices but Premier Inn really only focus on profit rather than Customers. It cost me an astounding £547 for 2 rooms for Saturday & Sunday including breakfast but we were expecting the normal great service from Premier Inn but this wasn’t the case. My son suffers from Autism so anything that doesn’t quite go the way it should stresses him. So disappointment number 1 when we arrived at just after 12:00 we were told bluntly that it wasn’t possible to gain early access to just one of our rooms. Which meant we were hanging around for 3 hours. Next we found that in one room there was no soap in the dispenser, also despite one room having 2 occupants there was only 1 towel in the room. This resulted in having to join a long queue at reception of other Customers complaining about quality issues with the rooms. Another disappointment was due to an issue with the beer cooler, the hotel was unable to offer draught lager / beer for the whole weekend. Also there was a poor selection of other drinks which was a letdown and led to a very sober stay. Finally considering the hotel is new the restaurant was far too small which led to chaos at breakfast. Also there was a quality of breakfast was poor, cold food, undercooked bacon, over cooked eggs. Who fries eggs in an oven, that will be the Premier Inn at North Bay Scarborough. I know all of the above seems petty and that I’m just moaning about the small stuff but I really expected more for over £500’s! The one good thing it that the majority of the staff were great and worked very hard to try and resolve all the issues. I would suggest that this hotel needs many more staff as they all seemed rushed off their feet. Surely with charging so much for the rooms Premier Inn could afford a lot more staff!

Wasn’t able check in until 4pm due to staffing issues. As a good will gesture we were offered refund on the meal deals purchased however upon checking my account after leaving the hotel at home noticed they’ve debited the account so instead of having a free meal I’ve been double charged for the meal deals. When raised I was told this was showing as a refund on their side and that I need to go to guest relations as they can’t do anything about it Mattress was incredibly uncomfortable and didn’t sleep well. However the bathroom is lovely and the water pressure is great. Staff didn’t have time to give us all towels so I had to go down and get some more. Parking is additional as owned by council so not ideal Staff were Friendly

Lovely modern building with air con and easy check in .Staff very helpful,the resurant was not open for drop ins when we were there just pre booked meal deals The pub next door is great for food so no hassle The car park is paid for even with a disabled badge so bear that in mind Good location for exploring the area

Comfortable beds cosy room with everything in it that you need, good shower. Lovely breakfast quality food. Didn't have dinner. The staff are a credit to them they are friendly efficient and so helpful. Have stayed before and will stay again. Paying car park on-site.